Bilingual Service Desk Lead

Hace 3 días

Región Centro, Jalisco, México Cognizant Jornada completa $480,000 - $700,000 Por obra

Cognizant is seeking a seasoned Service Desk Lead to manage and coach a 24x7 operations team at our Guadalajara office. This role requires advanced English, strong organizational skills, and experience with top contact center tools.

You will oversee real-time data monitoring, coordinate shifting schedules, and drive incident resolution while ensuring high-quality user support in both Spanish and English.