Field Service Technician B
hace 3 semanas
Department: Service - Field Service
Employment Type: Permanent - Full Time
Location: Mexico/Field based
Reporting To: Regional Service Manager (Martin Mendoza)
DescriptionEl Técnico de Servicio será responsable de la gestión de todos los aspectos del servicio y la atención total a los clientes existentes. Esto incluirá la resolución de problemas y la reparación de equipos contadores y clasificadores de billetes; la programación diaria y la gestión del tiempo de todas las cuentas asignadas; el seguimiento y la gestión de piezas/herramientas; mantenerse al día de los cambios en los elementos técnicos y funcionales de los equipos actuales.
El Técnico de Servicio es responsable de la solicitud y gestión de las piezas y equipos de Glory, de acuerdo con los requisitos del Gobierno para las zonas fronterizas.
El Técnico de Servicio es responsable de proporcionar un informe de diagnóstico detallado y la solución dentro del SLA negociado con el cliente.
Asimismo, deberá hacer uso correcto y una adecuada administración del stock de repuestos asignado.
Key Responsibilities- Diagnosticar problemas del equipo y sistema en un corto tiempo para efectuar las reparaciones.
- Hacer recomendaciones para mejorar el servicio, la fiabilidad y el rendimiento de nuestros equipos.
- Mantener informado al cliente de los progresos realizados durante el mantenimiento correctivo o durante una situación de inactividad del sistema.
- Recopilar y registrar información sobre la máquina a intervalos regulares para supervisar el rendimiento.
- Escalar la resolución de problemas técnicos, solicitando el asesoramiento o la asistencia oportunos del servicio técnico cuando sea necesario.
- Tratar a los clientes con profesionalidad en situaciones difíciles de gran presión.
- Documentar los problemas del sistema y el mantenimiento preventivo en el registro del cliente.
- Establecer programas de mantenimiento preventivo y llevarlos a cabo de acuerdo con las especificaciones de la empresa.
- Garantizar la satisfacción general del cliente.
- Responsable de la asistencia e instalación de máquinas, avisos de cambio de ingeniería que afecten a los sistemas actuales y actualizaciones. Las actualizaciones de hardware o software pueden requerir asistencia técnica o sistemas inusuales o complejos.
- Cumplir con los cursos y entrenamientos mandatorios proporcionados por la empresa.
- Tener una adecuada gestión del inventario de piezas de repuesto.
- Control y gestión de los gastos de viaje.
- Nivel educativo:
- Ingeniería deseable
- Carrera Técnica
- Conocimientos:
- Al menos un año de experiencia en mantenimientos preventivos y correctivos.
- Inglés técnico para comprensión de manuales.
- Atención al Cliente.
- HABILIDADES Y COMPETENCIAS REQUERIDAS
- Excel.
- Proactivo.
- Organizado.
- Orientación a objetivos y resultados.
- Buena capacidad de comunicación.
- Conocimientos de distribución de energía CA/CC.
- Conocimiento de circuitos digitales y analógicos.
- Capacidad para trabajar con esquemas eléctricos, diagramas lógicos y planos mecánicos.
- Habilidades de resolución de problemas lógicos y capacidad para aislar problemas a nivel de PCB o de componentes.
- Conocimientos prácticos del manejo de ordenadores personales, especialmente Microsoft Office, navegación por sitios de red y comunicación por correo electrónico.
- Conocimientos prácticos de DOS y Windows.
- Administración del tiempo.
- Gestión general de sistemas Windows / Linux (preferido).
- Orientación a las directrices corporativas.
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