Field Service Technician B

hace 3 semanas


Ciudad de México, Ciudad de México Glory Ltd. A tiempo completo
Field Service Technician B

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: Mexico/Field based

Reporting To: Regional Service Manager (Martin Mendoza)

Description

El Técnico de Servicio será responsable de la gestión de todos los aspectos del servicio y la atención total a los clientes existentes. Esto incluirá la resolución de problemas y la reparación de equipos contadores y clasificadores de billetes; la programación diaria y la gestión del tiempo de todas las cuentas asignadas; el seguimiento y la gestión de piezas/herramientas; mantenerse al día de los cambios en los elementos técnicos y funcionales de los equipos actuales.

El Técnico de Servicio es responsable de la solicitud y gestión de las piezas y equipos de Glory, de acuerdo con los requisitos del Gobierno para las zonas fronterizas.

El Técnico de Servicio es responsable de proporcionar un informe de diagnóstico detallado y la solución dentro del SLA negociado con el cliente.

Asimismo, deberá hacer uso correcto y una adecuada administración del stock de repuestos asignado.

Key Responsibilities
  • Diagnosticar problemas del equipo y sistema en un corto tiempo para efectuar las reparaciones.
  • Hacer recomendaciones para mejorar el servicio, la fiabilidad y el rendimiento de nuestros equipos.
  • Mantener informado al cliente de los progresos realizados durante el mantenimiento correctivo o durante una situación de inactividad del sistema.
  • Recopilar y registrar información sobre la máquina a intervalos regulares para supervisar el rendimiento.
  • Escalar la resolución de problemas técnicos, solicitando el asesoramiento o la asistencia oportunos del servicio técnico cuando sea necesario.
  • Tratar a los clientes con profesionalidad en situaciones difíciles de gran presión.
  • Documentar los problemas del sistema y el mantenimiento preventivo en el registro del cliente.
  • Establecer programas de mantenimiento preventivo y llevarlos a cabo de acuerdo con las especificaciones de la empresa.
  • Garantizar la satisfacción general del cliente.
  • Responsable de la asistencia e instalación de máquinas, avisos de cambio de ingeniería que afecten a los sistemas actuales y actualizaciones. Las actualizaciones de hardware o software pueden requerir asistencia técnica o sistemas inusuales o complejos.
  • Cumplir con los cursos y entrenamientos mandatorios proporcionados por la empresa.
  • Tener una adecuada gestión del inventario de piezas de repuesto.
  • Control y gestión de los gastos de viaje.
Skills, Knowledge & Expertise
  • Nivel educativo:
    • Ingeniería deseable
    • Carrera Técnica
  • Conocimientos:
    • Al menos un año de experiencia en mantenimientos preventivos y correctivos.
    • Inglés técnico para comprensión de manuales.
    • Atención al Cliente.
  • HABILIDADES Y COMPETENCIAS REQUERIDAS
    • Excel.
    • Proactivo.
    • Organizado.
    • Orientación a objetivos y resultados.
    • Buena capacidad de comunicación.
    • Conocimientos de distribución de energía CA/CC.
    • Conocimiento de circuitos digitales y analógicos.
    • Capacidad para trabajar con esquemas eléctricos, diagramas lógicos y planos mecánicos.
    • Habilidades de resolución de problemas lógicos y capacidad para aislar problemas a nivel de PCB o de componentes.
    • Conocimientos prácticos del manejo de ordenadores personales, especialmente Microsoft Office, navegación por sitios de red y comunicación por correo electrónico.
    • Conocimientos prácticos de DOS y Windows.
    • Administración del tiempo.
    • Gestión general de sistemas Windows / Linux (preferido).
    • Orientación a las directrices corporativas.
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