Senior Manager, Enterprise Solution Architect
hace 7 días
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionThe published job posting is created as an example of a role we expect to open in the future and will be used to gather interested candidates. ServiceNow is seeking a Senior Manager, Enterprise Architecture, who will lead a team of highly skilled enterprise executive architects and facilitate engagements directly with customers and through our Inspire program. Inspire is ServiceNow's executive pre-sales consulting program focused on our largest and most innovative customers. The candidate is responsible for defining the key engagement models for their territory and leading a group of seasoned executive architects in working with our most innovative customers and those seeking to digitally transform their companies. The opportunity exists to both coach and lead engagements with key customers in driving real tangible outcomes. Your team's mantra is to challenge enterprise executives to think differently about the new world of work, how to drive better top line revenue by improving customer and employee experiences.
The ideal candidate will have a customer-centric mentality, willing to go the extra mile for the customer and break down barriers to ensure customer success. The candidate will be responsible for ensuring that resources are appropriately aligned to the key customer engagements, focused on skills and availability of the team. Also, the candidate will work with cross-ServiceNow teams to ensure that the appropriate level of support is delivered at the right venture for the customer interaction.
What you get to do in this role:
- Lead a team of highly skilled and experienced pre-sales Enterprise Executive Architects consultants in working with our most strategic customers
- Create and develop senior executive and Cxx customer relationships
- Understand a customer's business strategy and articulate how ServiceNow can enable and deliver value to their organization, integrate into their current and future technology landscape
- Provide thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers and helping to change how technology is viewed
- Provide thought leadership in Industry GTM and aligned enterprise architecture offerings, processes, and deliverables.
- Influence the direction of the Global Business Services business
- Collaborate with internal ServiceNow business units
- Understand the detail behind the ServiceNow platform and communicate it at various levels
- Identify and establish alignment opportunities with partners and Industry GTM
In order to be successful in this role, we need someone who has:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- A track record of leading a diverse, experienced group of senior executive Enterprise Architects, focused on delivering on customer outcomes across all industries
- 5 or more years of experience with Enterprise Architecture or Enterprise Strategy
- 5 or more years of Industry experience (eg. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
- 8 or more years of senior leadership experience
- 8 or more years of proven success influencing senior technology leaders to drive change, in a pre-sales, customer or consulting focused role
- Experience presenting strategic and technical level content at the CXO level, and with key technical resources
- Experience and understanding of multiple technical domains - application, data, integration, cloud, big data, AI/ML, mobility, analytics, etc.
- Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
- High degree of interest in developing, retaining and attracting team members
- Ability to work in a high growth, fast paced environment
- Bias for action
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
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