Collections Analyst Sr

hace 6 días

Ciudad de México, Ciudad de México American International Group A tiempo completo

Collections Analyst Sr.

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business:

AIG Insurance is a leading provider of insurance products and services for commercial insurance customers. It includes one of the world's most far-reaching Property, Casualty and Multinational networks. AIG Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

What you need to know:

  • Collections processes: register payments to the right policies via semi-automated or manual methods
  • Process the registration and application of policies Collection management corresponding to the assigned accounts, broker and agent portfolio.
  • Provide customer service, resolve situations presented by producers, insured and internal clients, related to premium payments, such as attention to unrecognized charges, duplicate charges and other collection questions
  • Elaborate a monthly cash for premium receivables
  • Reconciliation and administration of special accounts
  • Collaborate in Collections projects
  • Perform forecast of cancellations for outstanding policies
  • Responsible for analyzing and overseeing the proper allocation of all payment transactions for assigned accounts/agents
  • Generation of manual invoices for managed accounts or for system incidents
  • Preparation of reports corresponding to the assigned portfolio
  • Identification of deposits in the concentrator accounts for their entry and application.
  • Monitoring and application of stand-alone cash
  • Responsible to perform general ledger account analysis.
  • Responsible for processing Cancellation and Reinstallation notices
  • Communicate and train Producers and Distribution teammates
  • File and organize Collections department information as required.
  • Support Financial internal and external audits.
  • Back up and support other Collection team members in matters related to collections area.

What we're looking for:

  • Bachelor's degree in Business or a related field of study
  • At least 1 year experience in the insurance industry with relevant responsibilities.
  • Proactive, resilient
  • Customer service orientation
  • Productivity improvement mindset
  • Excellent written and verbal communication skills
  • Analytical skills and detail-oriented
  • Excellent teamwork skills
  • Basic English language skills (desirable, not mandatory)
  • Proficient in the use of MS Office suite products, especially Excel and Word.

A look at our benefits:

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, The "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer:

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Work Environment:

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

FA - Finance AIG SEGUROS MEXICO S.A. DE C.V.

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