Senior Cloud Contact Center Engineer — IVR

Hace 5 días

Región Centro, Jalisco, México AgileEngine, LLC. Trabajo remoto Jornada completa $2 - $3 Por obra

AgileEngine is seeking a Senior Contact Center Engineer to configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment. You will design IVR flows, manage call routing and agent skills, and ensure integration with CRM systems across a production environment.

You will work with platforms such as NICE CXone, Amazon Connect, or Genesys Cloud, and collaborate with engineers to resolve issues, implement new capabilities, and support critical