Workforce Analyst I
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Farmers Group Inc. is seeking a Workforce Analyst I in Mexico to monitor contact center performance, analyze trends, and support staffing strategies to meet service level objectives. The role involves evaluating call volumes, agent productivity, schedule adherence, and real‑time staffing recommendations.
Schedule is full‑time (40 hours/week) with a flexible timetable including weekends. Responsibilities include real‑time staffing adjustments, OT/VTO decisions, adherence tracking, audits, and