Enterprise Control Tower Specialist
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El Especialista de Torre de Control es responsable de coordinar, monitorear y controlar de
manera integral las operaciones de trafico (nacional e internacional de importación y
exportación), asegurando el cumplimiento de las instrucciones de embarque, tiempos de
tránsito, requisitos aduanales y niveles de servicio establecidos.
- Coordinar y monitorear embarques de importación y exportación, asegurando el cumplimiento de fechas, tiempos de tránsito y compromisos de entrega.
- Dar seguimiento en tiempo real al estatus de los embarques y mantener información precisa y actualizada en los sistemas de gestión logística.
- Coordinar operaciones en puertos, cruces fronterizos, aeropuertos, almacenes y puntos de entrega, en coordinación con los proveedores logísticos externos.
- Supervisar y dar seguimiento a los procesos de despacho aduanal, coordinando con agentes aduanales y equipos de Comercio Exterior.
- Asegurar que la documentación de transporte y comercio exterior sea completa, correcta y esté disponible oportunamente.
- Identificar, escalar y resolver proactivamente desviaciones como retrasos, falta de capacidad, problemas documentales, incidencias aduanales, daños, faltantes o pérdida de mercancía.
- Mantener comunicación constante con clientes, proveedores, transportistas y equipos internos sobre el estatus de los embarques, riesgos y desviaciones.
- Coordinar planes de contingencia y recuperación para minimizar el impacto de interrupciones en la cadena de suministro.
- Asegurar el cumplimiento de los niveles de servicio (SLA), procedimientos operativos y KPIs establecidos.
- Generar reportes de seguimiento, excepciones y desempeño de los embarques.
- Monitorear el desempeño de transportistas y proveedores logísticos oportunidades de mejora.
- Colaborar con las áreas de Servicio al Cliente, Supply Chain, Planeación de Materiales, Comercio Exterior, Compras, Finanzas, Almacenes y Operaciones.
- Participar en proyectos de mejora continua, estandarización, automatización y optimización de procesos logísticos.
- Realizar otras actividades relacionadas con la operación de la Torre de Control
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