Cross Border Operations Manager

Hace 3 días

Región Centro, Jalisco, México Rapido Solutions Group Jornada completa $420,000 - $600,000 Por obra

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Build and foster relationships with Mexico servicing carriers domiciled in the US.
Negotiate rates with carriers, focusing on lanes in and out of Mexico and border cities.
Follow the EASE Logistics process to identify and solve issues quickly and efficiently.
Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.
Collaborate with the Mexico Operations Manager to ensure smooth paperwork processes for cross border shipments
Consistent feedback on market conditions for Account Managers and Leadership
Hold carriers accountable for established KPI’s.
Use carrier scorecards to manage and monitor carrier performance.
Collaborate with carriers and internal teams on continual improvement initiatives
Assist in inbound/outbound phone calls and emails.
Other duties as assigned.

Maintain a commitment to the mission, vision, and values of EASE Logistics and demonstrate a commitment to high professional ethical standards.
Problem solve efficiently and using resources available to find the best outcome for EASE, our customers and carriers.
Ability to work in a fast-paced environment by remaining flexible and handling change with ease.
Set expectations/lead by example in all aspects.
Demonstrate efficient time management skills by being punctual and reliable.
Display effective communication skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
Ensure communication and attire are of a professional manner.

This position will require travel to the United States. Candidate must be able to travel for training and customer engagements.

Experience with cross-border movements, or carrier sales a plus
Strong English and Spanish skills, both written and verbal, to facilitate clear and effective communication with diverse stakeholders.
Additional related training and certifications will be weighted on a case-by-case basis.
Ability to adapt and work in a fast-paced environment by remaining flexible and handling change with ease.
Demonstrate efficient time management skills by being punctual and reliable.

Competitive, self-motivated and results driven.
Energetic, relentless, and thrives on hunting for opportunities.
Excellent communicator with a great phone presence.
A strong work ethic is essential. If hard work and self motivation does not come naturally to you, this might not be a good fit.
Sales, customer service, and/or negotiation-related talents.
Flexible in work hours and adaptable to changing workload.
Ability to multi-task and remain calm under stressful situations.
Demonstrated the ability to effectively communicate and collaborate cross-functionally
Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
Ability to cold call with assertive, positive, and persistent style.
Motivated to reach and exceed quotas.
Ability to remain resilient in an aggressive and competitive environment.