Sort Center Operations Manager, Worldwide Operations

hace 6 días


San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo
Sort Center Operations Manager, Worldwide Operations

Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Sort Center (Inbound, Sortation, Outbound) as Change Ops. Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities:

  1. Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
  2. Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments.
  3. Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  4. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  5. Works closely with partner functions (PXT Manager, Financial Manager, Facilities Manager, LH Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
  6. Able to address operational and personnel issues affecting functional area.
  7. Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Ops, General Manager and / or HR.
Key job responsibilities
  1. Lead and supervise a team of Area Managers and associates in outbound, sort or inbound operations within the Sort Center.
  2. Responsible for the overall safety, quality and performance and customer experience of the shift.
  3. Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  4. Accountability for meeting and exceeding operational goals.
  5. Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
  6. Mentor, train and develop teammates for career progression and learning.
  7. Ability to develop and share best practices across the shifts and network.

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

A day in the life

Internal Stakeholders - Inbound, Outbound, PS, Sorting, L&D, LP, Quality & PXT Team.
Customers - Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team.
This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience.

BASIC QUALIFICATIONS
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • 3+ years of employee and performance management experience.
  • 2 years of Strong Operations Management Proficient in Data Analysis.
  • 5+ years Operations Management experience in manufacturing, production, distribution environment or related industry.
  • Supervisory responsibility for a minimum of 100 hourly employees.
  • Excel skills required.
  • English Proficient.
PREFERRED QUALIFICATIONS

Bachelor's degree in business, engineering, operations, supply chain, transportation logistics.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    Job SummaryWe are seeking a highly skilled Global Operations Manager to lead our Worldwide Sort Center team. As a key member of our operations leadership team, you will be responsible for driving process improvements and ensuring the delivery of exceptional customer experiences.The ideal candidate will have a proven track record in operations management,...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    About the RoleWe are looking for a highly skilled and experienced Senior Operations Executive to join our team. As a key member of our operations leadership team, you will be responsible for leading and developing a high-performing team of Area Managers and associates.The ideal candidate will have a proven track record in operations management, with...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    About the RoleWe are seeking a highly experienced Transportation Operations Supervisor to oversee trailer yard operations at 13 Fulfillment Centers (FC), 3 Sort Centers (SC) and 1 Cross Dock (IXD) across Mexico.The successful candidate will lead and supervise a team focused on yard operations, aligning Fulfillment Center operation with transportation...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    Key ResponsibilitiesLead and supervise a team of Area Managers and associates in outbound, sort or inbound operations within the Sort Center.Responsible for the overall safety, quality, and performance of the shift.Cultivate a positive and inclusive work environment, fostering open communication and collaboration among team members.Develop and implement...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who areready to own their impact in Amazon Operations as an entry-levelmanager. We promise you will have your leadership capacitystretched to its full potential. As a front-line leader, you willhave an opportunity to truly invest in others and develop apeople-focused leadership style, while mastering the...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...


  • San Nicolás de los Garza, Nuevo León, México CPKC A tiempo completo

    Network Operations Center EngineerCompany DescriptionCPKC is the only single-line rail network connecting North America, offering innovative and efficient freight transportation services across key markets in Canada, the United States, and Mexico. Our focus is on elevating safety, improving service, and driving sustainability. By changing supply chains,...


  • San Nicolás de los Garza, Nuevo León, México Joyson Safety Systems A tiempo completo

    As a Logistics Operations Manager at Joyson Safety Systems, you will be responsible for coordinating and organizing land, sea, and air transportation.The ideal candidate will have a Bachelor's degree in Supply Chain Management, Logistics Management, Engineering, International Trade, or a related field, with a minimum of 4 years of experience in the logistics...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    Operations Management Opportunity:Amazon is seeking a dynamic and organized individual to join our Operations team as an Area Manager. This is a unique opportunity to lead and develop a team of Amazon Associates in a fast-paced distribution warehouse environment.Responsibilities:Manage and develop a team of 20 to 50 Amazon AssociatesImplement and maintain...


  • San Nicolás de los Garza, Nuevo León, México CPKC A tiempo completo

    About CPKC:We are the only single-line rail network connecting North America, providing innovative and efficient freight transportation services across key markets. Our focus is on elevating safety, improving service, and driving sustainability.Job Summary:The NOC Engineer will be responsible for monitoring and maintaining network operations, providing...


  • San Pedro Garza García, Nuevo León, México Steelcase Inc. A tiempo completo

    Job OverviewSteelcase is a global design and thought leader in the world of work, and we're seeking an experienced Cybersecurity Operations Manager to lead our Information Technology (IT) Security Operations Center (SOC) team in Monterrey, Mexico.About the RoleThis is a dynamic leadership position that requires a strong technical background in cyber...


  • San Pedro Garza García, Nuevo León, México Emergent Cold LatAm A tiempo completo

    We are transforming the cold chain industry with high-quality refrigerated storage and integrated logistics solutions.Our MissionTo ensure efficiency, reliability, and innovation in every step of the supply chain.At Emergent LatAm, we are seeking an experienced Financial Operations Manager to lead our financial operations in Mexico.The ideal candidate will...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    QualificationsBachelor's degree in business, engineering, operations, supply chain, transportation logistics, or related field.5+ years of experience in operations management, preferably in manufacturing, production, distribution, or related industry.Strong expertise in data analysis, employee management, and strategic planning.Excellent communication and...

  • Operations Yard Lead

    hace 2 días


    San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    Key ResponsibilitiesThe Operations Yard Lead is responsible for driving high safety standards for all yard operations, ensuring a safe work environment for Amazon and non-Amazon workers.You will also be responsible for auditing and ensuring compliance to all standard work, Workplace Health and Safety (WHS) and environmental regulations.This is a fantastic...

  • Operations Team Lead

    hace 7 días


    San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    At Amazon, we're committed to delivering exceptional customer experiences. As an Area Manager, you'll play a critical role in leading and developing a team of associates in a dynamic distribution warehouse environment.Key Responsibilities:Lead, manage, and develop a team of 20 to 50 Amazon associatesCommunicate policies to associates and ensure compliance,...


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    We're seeking a highly motivated and organized individual to join our team as an Area Manager. In this role, you'll have the opportunity to lead and develop a team of associates in a dynamic distribution warehouse environment.Responsibilities:As a servant leader, you'll ensure that your team has all the tools needed to succeed for any task during a shift....


  • San Nicolás de los Garza, Nuevo León, México Amazon A tiempo completo

    Transportation Operation Management Area Manager, Amazon Transportation ServicesTransportation Operations Management (TOM) oversees trailer yard operations at 13 Fulfillment Centers (FC), 3 Sort Centers (SC) and 1 Cross Dock (IXD) across Mexico, ensuring yard safety, efficient trailer movement, and guard shack operations management. TOM is the main focal...


  • San Nicolás de los Garza, Nuevo León, México Uline A tiempo completo

    **About the Role**We are looking for a Logistics Operations Leader who is passionate about driving excellence in warehouse operations and leadership. As a Warehouse Management Trainee, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment.The role involves participating in hands-on training across all...


  • San Nicolás de los Garza, Nuevo León, México Uline A tiempo completo

    **Warehouse Operations Coordinator**Uline is North America's leading distributor of shipping, industrial and packaging materials.We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory.This exciting opportunity will provide hands-on experience in warehouse operations management through...