Senior Key Account Manager

hace 1 semana

Ciudad de México, Ciudad de México Flywire A tiempo completo

Company Description

Are you ready to trade your job for a journey? Become a FlyMate

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we've digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started

With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are looking for a strategic minded Senior Key Account Manager, in our LATAM region, reporting to Managing Director LATAM, to work within an existing portfolio of education key accounts. As a senior member of our LATAM team, you will play a crucial role in driving revenue growth, fostering client satisfaction, and identifying opportunities for expansion within your portfolio of accounts through the implementation of key account management best practices.

You will aim to continuously improve and expand our relationships within your accounts in an effort to grow and retain the value of these partnerships for Flywire. This role offers an exciting opportunity to play a key part in shaping the success of our portfolio in the LATAM region.

Key Responsibilities:

  • Define and lead the strategy for growing and protecting Flywire's Key Accounts in LATAM, keeping account plans aligned with client goals.

  • Project manage strategic initiatives to achieve clients' business objectives.

  • Coordinate Client Optimization teams to maximize client utilization of functionalities.

  • Identify new opportunities for Flywire products and services and own the upsell process.

  • Organize and prioritize revenue-driving activities.

  • Manage proposal writing, contract negotiations, and renewals.

  • Collaborate with Client Success and Solution Consultants to understand client operations.

  • Oversee deployment of Flywire assets with Implementation and Client Success teams and coordinate the work of broader account team, ensuring there is a clear understanding of what we are trying to achieve with a client and escalating support requests or issues as appropriate

  • Create a cadence of client connections across function and department to keep a pulse on the client and their key stakeholders, managing any risks which may arise, and documenting engagement through stakeholder mapping

  • Provide insights on the LATAM market and identify new growth opportunities.

  • Mentor other Account Managers on best practices and strategies.

  • Ability to digest and convey complex industry related information/best practices and, in doing so, become a trusted advisor to the client

  • Provide expertise and insight to leadership on the LATAM market and play a key role in identifying new growth opportunities in the region and building pipeline for the portfolio

Qualifications

Here's What We're Looking For:

  • 6+ years of proven experience in client/account management or sales, preferably in a global or multinational organization

  • Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely, or in person, and meet the specific customer needs with effective solutions

  • Experience managing and developing relationships with executive and key decision makers

  • A natural project manager, organizing the process of capturing revenue from the account; Comfortable coordinating the plan, the people on the team, and making sure everything gets done

  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

  • Excellent communication and interpersonal skills, with the ability to build rapport and credibility with senior executives

  • Very strong attention to detail, time management and organizational skills

  • Ability to professionally handle client issues and problem solve to implement win, win solutions

  • Demonstrated leadership experience

  • Willingness to travel 25% of the time

Additional Information

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)

Submit today and get started

We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.

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