IT Operations Lead: SLA, Automation

Chubb Life Fund busca un líder para gestionar de forma integral los servicios de TI, asegurando la disponibilidad y la mejora continua de plataformas y aplicaciones, cumpliendo SLA.El rol coordinará Service Desk, Soporte Apps y BAU, gestionará incidentes críticos, backlogs y KPIs, e impulsará mejoras con desarrollo y partners para optimizar operaciones...

Kelly Services, líder en soluciones de recursos humanos, busca un Líder de Soporte TI Nivel 2 en Ciudad de México para dirigir la operación del equipo, asegurar la atención de incidentes y el cumplimiento de SLA, y promover la mejora continua de procesos y del talento técnico.Se requiere experiencia gestionando equipos de soporte, conocimiento de ITIL...

Stefanini LATAM busca un Delivery Service Manager para dirigir la entrega de servicios de TI en la región. Será el enlace principal con el cliente, coordinando equipos técnicos y proveedores para garantizar SLAs, calidad y rendimiento.El candidato ideal posee experiencia en ITSM, gestión de incidentes y CSI, con habilidades de negociación y...

TigerConnect seeks a Senior Customer Operations Manager to own automation and data-driven processes for scalable customer success. You will lead Gainsight-driven playbooks, health scores, and journeys while collaborating with Product, Marketing, Sales, and Revenue Ops to optimize outcomes.You’ll design dashboards, establish KPIs, and guide escalation for...

Systlabs in Mexico City is seeking an experienced IT Operations & Infrastructure Manager to oversee daily IT system operations across networks, servers, cloud environments, hardware, and software in a manufacturing and corporate setting.You will lead maintenance, upgrades, cybersecurity and compliance efforts, ensure high availability and support MES/ERP...

Wipro Limited in Mexico City is seeking a POD Specialist to coordinate deployment plans, manage cross-team dependencies, and drive incident resolution across platforms. You will align daily activity with site contacts, platform teams, MSPs and suppliers, ensuring timely delivery and compliance. The role requires 8–10 years of project management...

Aon plc busca un IT Application Support Lead LATAM para liderar la estabilidad, disponibilidad y desempeño de aplicaciones críticas en LATAM. Coordinará servicios con proveedores y equipos técnicos, asegurando continuidad operativa a nivel regional.El rol exige experiencia en ITIL, gestión de incidentes y cambios, con capacidad de trabajar en un entorno...

NIQ seeks a leadership role to improve productivity, quality, and delivery across Mexico IV Operations while implementing AI-driven solutions to reduce manual effort and scale operations. You will lead AI and automation initiatives and partner with Product, Technology, Data Science, Quality, and Operations teams to drive transformation projects. Strong...

Koltin is building a high-performance Home Care operations unit. You will be the operational backbone, ensuring nurses are deployed, tools work, and we’re ready to scale. You’ll join a culture of ownership, data-driven decisions, and bias toward action.We’re creating many systems from scratch—this is for someone who writes the manual, not who waits...