Order Management Specialist

Job Description

What will you work on?

As a member of the customer facing team the Order Management Specialist will provide top tier customer service to their assigned account(s) through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results.

How will you create impact?

• Provide top tier customer service to ensure customer satisfaction
• Process customer orders within 48 hours of receipt
• Manage orders in a timely and accurate manner adhering to customer dates (e.g. RAD, MABD etc.)
• Communicate Service Issues to internal and external stakeholders on a timely basis
• Navigation and research in SAP, customer's system, 3rd party systems (where required) to effectively manage order execution
• Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
• Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
• Cultivate and maintain positive relationships with customer and internal stakeholders
• Partner with team and other functions to identify ways to improve efficiency of the order to cash process
• Actively participate in the Retail Engagement initiatives, score carding and liaise with internal and external stakeholder to drive customer service level improvements

What are your skills and experience?

• Bachelor’s degree in Supply Chain Management or Business Administration required
• CPG/Retail Experience preferred
• Experience with a Tier 1 ERP system (SAP) required
• Working knowledge of Windows, Excel and Word
• Bilingual English and Spanish required
• #LI-Hybrid #LI-HM1

This job posting is tied to an open vacancy.

What you can expect from us

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes.

Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

Our Mission and our Vision is to make life more fun by pushing the boundaries of innovation, creativity, and fun A part of our company from the very start, our values are embodied in everyone from top leadership through to new and veteran team members alike, who –like you– were attracted to Spin Master due to our shared mind set, moral code, and way of being.

Basically speaking, we enjoy a casual culture here, having fun while we are creating fun