Customer Success Manager – Americas
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Buscamos a una persona que quiera asumir el reto de crear y liderar una operación desde cero, conectando tecnología, experiencia del cliente y desarrollo de negocio para un grupo empresarial con alcance internacional.
Ubicación: Ciudad de México
¿Cuál será tu misión?
- Diseñar y poner en marcha una nueva operación de Customer Success para las distintas empresas del grupo.
- Liderar la implementación de procesos y flujos de trabajo en Zendesk para gestionar leads, interacciones y seguimiento comercial multicanal.
- Impulsar la captación de agencias de viajes y socios estratégicos, desarrollando oportunidades de negocio y ventas B2B.
- Coordinar e impulsar el desempeño del equipo, integrando talento interno y nuevas incorporaciones.
- Definir y monitorear KPIs de atención, productividad, conversión y resultados comerciales.
- Establecer relaciones con clientes y aliados estratégicos, participando en conversaciones ejecutivas y negociaciones comerciales.
¿Qué buscamos?
- 7-10 años o más de experiencia en atención al cliente, Customer Success, contact centers, operaciones comerciales o áreas afines.
- Experiencia liderando equipos.
- Experiencia construyendo, implementando o escalando operaciones y procesos.
- Trayectoria en desarrollo comercial B2B, gestión de cuentas, leads o cierre de oportunidades comerciales.
- Conocimiento de plataformas CRM y herramientas de atención al cliente; experiencia con Zendesk es especialmente relevante.
- Capacidad para analizar indicadores, optimizar procesos y convertir datos en decisiones.
- Español e inglés de negocios altamente fluidos.
- Disponibilidad para trabajar desde Ciudad de México, en la zona Reforma/Insurgentes.
¿Te interesa el reto o conoces a alguien que podría encajar? Envíame un mensaje directo para conversar.
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