Senior Customer Care

Hace 2 días

Ciudad de México Nielsen Jornada completa $420,000 - $660,000 Por obra

Nielsen in Mexico City is seeking a Senior Customer Care Specialist to provide day-to-day support to new and existing customers. In this role, you will lead a team of customer care specialists, monitor workload and escalations, and collaborate with cross-functional technical groups to ensure successful customer implementations.

You will act as SME for at least one product, manage queues with Zendesk, and serve as the main contact for key accounts.