Sr. ServiceNow Developer ITSM + Integration + ITAM
hace 5 días
Job Openings Sr. ServiceNow Developer ITSM + Integration + ITAM
About the job Sr. ServiceNow Developer ITSM + Integration + ITAMJob Title: Sr. ServiceNow Developer ITSM + Integration + ITAM (7+ Years)
Remote
Contract Period: 3 to 12 months
Shift Timings: IST (Overlapping with UK Shift)
Job Overview: We are seeking a highly skilled and experienced Senior ServiceNow Developer with expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and third-party integrations. The ideal candidate will have a strong background in developing and customizing ServiceNow solutions, automating workflows, and integrating third-party systems. This role requires a deep understanding of ServiceNow platform capabilities, as well as proficiency in scripting, automation, and driving efficient solutions within the ITSM and ITAM domains.
Key Responsibilities:
- ServiceNow Development & Customization:
- Design, develop, and implement customized solutions on the ServiceNow platform.
- Create, maintain, and enhance ServiceNow modules including ITSM, ITAM, Incident, Problem, Change, Asset Management, and Configuration Management.
- Develop ServiceNow scripts (Business Rules, Client Scripts, UI Scripts) to automate processes and improve system efficiency.
- Customize ServiceNow workflows to meet business needs and optimize operational performance.
- Integration & Automation:
- Develop and implement integrations between ServiceNow and third-party applications or systems.
- Utilize ServiceNow's Integration Hub, REST APIs, SOAP, and other integration tools for seamless data exchange.
- Automate processes using ServiceNow orchestration and flow designer to improve efficiency and reduce manual interventions.
- Troubleshoot, monitor, and maintain integrations to ensure continuous, reliable service.
- Leverage knowledge of IT Service Management (ITSM) best practices to enhance incident, problem, change, and request management.
- Implement and optimize IT Asset Management (ITAM) processes, including asset lifecycle management, from procurement to retirement.
- Ensure alignment with ITIL best practices while configuring ServiceNow ITSM and ITAM modules.
- Collaborate with business stakeholders, product owners, and other teams to gather requirements and deliver solutions in line with business objectives.
- Provide technical support and guidance for ServiceNow-related issues, performing system administration as needed.
- Troubleshoot and resolve technical issues, ensuring high system availability and performance.
- Documentation & Best Practices:
- Maintain thorough documentation for all development, configuration, and integration processes.
- Follow coding and design best practices, ensuring code quality, reusability, and scalability.
- Stay updated with the latest ServiceNow features, trends, and industry best practices.
Required Skills and Qualifications:
- Experience:
- Minimum of 7+ years of experience working with ServiceNow, specifically in ITSM, ITAM, and integrations.
- Proven track record of implementing ServiceNow workflows, automation, and integrations.
- Technical Skills:
- Deep understanding of ServiceNow platform, ITSM, ITAM modules, and best practices.
- Hands-on experience with ServiceNow's Integration Hub, REST APIs, SOAP, and web services.
- Strong proficiency in ServiceNow scripting (e.g., Business Rules, Client Scripts, UI Policies).
- Knowledge of ITIL processes and frameworks, particularly in Incident, Problem, Change, and Asset Management.
- Experience with ServiceNow Reporting, Dashboard creation, and Performance Analytics.
- Additional Skills:
- Ability to work independently as well as part of a team in an Agile development environment.
- Strong problem-solving and troubleshooting skills.
- Excellent written and verbal communication skills, with the ability to effectively engage with both technical and non-technical stakeholders.
Preferred Qualifications:
- ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) certifications.
- Experience with ServiceNow Configuration Management Database (CMDB) and Discovery.
- Knowledge of additional ITSM or ITAM tools is a plus.
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