Assoc Dir, Business Operations

Updated: March 31, 2025
Location: Mexico-Latin America - MEX-MexicoCty-North-Tlalnepant
Job ID:25002395

Assoc Dir, Business Operations, Resource Management

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries, already know:
WORK HERE MATTERS EVERYWHERE

• We are passionate about developing our people through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and a total rewards program.
• We are committed to our Total Self culture, where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives, we're able to create a place where everyone feels like they belong.

The Associate Director, Business Operations collaborates closely with leadership to strategize and execute long-term plans that usher in new levels of productivity, efficiency, and success. This role supports business goals by leveraging data, documenting and identifying opportunities to drive effectiveness in support of our clients. The primary focus is resource management across the TechnologySolutions organization, playing a crucial role in partnering across the organization to ensure projects are staffed with the right personnel and resources as well as future capacity planning and management.

• Accountable for Business Operations Function (finance, contracts, process documentation etc) including oversight of team members.
• Resource Allocation – work with the business to assign resources to projects based on their skillsets, experience, and availability.
• Capacity Planning – partner to ensure the organization has the capacity to meet staffing needs for current and upcoming projects.
• Utilization management – work with teams to ensure resources meet target utilization and financial expectations.
• Monitoring - oversee day-to-day project activities and corresponding resourcing, time reporting, and forecasts.
• Conflict Management - work across technology organization to manage resource conflicts and reallocate resources as needed.
• Collaboration - work closely with teams for capacity planning training, forecasting, and management of resources within each portfolio, and managing future resourcing needs.
• Documentation: Maintain records such as utilization reports, forecasts.
• Manage contracting process, contracts, demand, allocations, contractor approval, etc.
• Manage relationships with technology vendors and service providers, including contract negotiation and performance evaluation.
• Ensure vendor services and products meet organizational standards and requirements.
• Drive the data collection from various sources, collation, and analysis; may present data (scorecard) in support of the goals for the business and the progress being made against those goals with support from the wider Operations team. Collaborate with leadership in the development & execution of long-term operational plans.
• Assist with strategic goal setting for operational efficiency and increased productivity in partnership with key stakeholders that align to business model, mission, and objectives.
• Communicate effectively with stakeholders at all levels, including senior management, to provide updates and address concerns. Maximize efficiency and productivity through extensive process & gap analysis and interdepartmental collaboration. Work proactively to identify areas for effectiveness and recommend solutions. Accountable to oversee the documentation of all operations to ensure that consistent, efficient workflows are in place, yielding optimal productivity and performance. Ensure all documentation is stored in a central repository to maximize team effectiveness.
• Team oversight of a growing group to deliver against the goals of TS. Lead, inspire, and drive high performance while fostering employee engagement for direct reports. Team is comprised of Business Operations Analysts.
• Line management responsibilities include professional development, performance management, coaching, and separations as needed. Contributes to course of action on salary administration, interview & selection, and ongoing work assignment & expected output.
• Additional responsibilities with team support include financial forecasting, pricing support across new and repeat customers, contract management, and client invoicing. Work in support of driving strong financial health for the business.
• Build and maintain relationships across the enterprise to make decisions regarding operational activity and strategic goals. Effectively work in a matrixed model to drive customer satisfaction & scalability with our processes while listening to feedback for continuous improvement.

• Bachelor's degree in business administration or related field.
• Strong analytical skills, ability to analyze problems and select the best solutions.
• Strong knowledge of multiple operational functions and principles, including finance, customer service, resourcing, and contract management.
• Understanding of business needs and resource management trends.
• Effective communication with project managers and team members.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• Experience with budget management.
• Proven ability to develop innovative solutions for increased productivity.
• Negotiation skills in both internal and external settings.
• Strong organizational, communication, and leadership skills.
• Proven ability to lead a high performing team.
• Strong working knowledge of data analysis and performance metrics using business management and resource management software (e.g., SAP, ERP, CRM, SmartSheet) preferred.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products, and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

At Syneos Health, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we take into consideration transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients' lives around the world. Selecting us as an employer secures a career in which you're guaranteed to:

Syneos Health is a leading integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers' delivery of important therapies to patients. We support a diverse, equitable and inclusive culture.

Phone: 919 876 9300
Fax: 919 876 9360
Toll-Free: 866 462 7373

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: jobs@syneoshealth.com One of our staff members will work with you to provide alternate means to submit your application.