Digital Impact Associate

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a future

UNICEF Mexico’s CountryProgrammeDocument (CPD) for the period 2026–2031 provides a strategic framework to address emerging challenges and evolving priorities aimed at improving the lives of children across the country. Theprogrammeoperatesthrough a structure,comprisingone Country Office in Mexico City and three Zonal Offices covering the southern, northern, and eastern regions. It is characterized by strong programmatic delivery, complemented by an ambitious national fundraising and brand positioning strategy.

Within this context, UNICEF Mexico prioritizes the strategic use of evidence to inform policy andprogrammedesign, the strengthening of partnerships and multistakeholder coalitions, and the delivery of scalable interventions with a particular emphasis on subnational engagement. In parallel, the office is advancing a diversified and sustainable fundraising model anchored in long‑term donor engagement, aimed at securing predictable funding for core priorities while further elevating organizational visibility and impact.

How can you make a difference?

The role encompasses both procedural and specialized functions related to ICT systems, including desktop administration, connectivity, and server support. It involves the installation, configuration, and routine maintenance of ICT components, as well as user support and orientation. In addition, the position ensures the efficient management of service requests, maintenance of technical and user documentation, and adherence to organizational standards, thereby contributing to the overall effectiveness, reliability, and performance of digital systems in support of UNICEF’s results for children in Mexico.

Key functions and responsibilities:

• General ICT / Office Support
• Minimal ICT Administration
• Cybersecurityand General Protection of Digital Assets
• Project andOperationalSupport

If you would like to know more about this position, please review the complete Job Description here:

To qualify as a champion for every child you will have…

Minimum requirements:

• Education: Completion of Secondary education is required. A bachelor’s degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years.
• Work Experience: Minimum six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Skills: Demonstrated ability to provide IT support and troubleshooting technical issues is required.
• Language Requirements: Proficient Spanish and Intermediate English are required.

Desirables:

• Language: Knowledge of another official UN language (Arabic, Chinese, French, or Russian) is an asset. Proficiency in English is an advantage.
• Professional and/or university courses in Information Systems, Computer Science, Computer Engineering, Information Technology, Cybersecurity, Network Engineering, Telecommunications, or other related fields are highly desirable.
• Knowledge of network and systems administration, cybersecurity and data protection is considered an asset.
• Experience in Microsoft 365, SharePoint and Teams administration is desirable.
• Experience with AI tools is desirable.
• Experience providing ICT support within the United Nations system, NGOs, or other multicultural environments is an asset.
• Experience in disaster recovery testing is desirable.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts is an asset.

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

• (1) Builds and mai