Service Delivery Specialist
hace 2 semanas
5 days ago Be among the first 25 applicants
Direct message the job poster from HRS Hospitality & Retail Systems
HRS is a company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry.
We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more.
About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Key Responsibilities:
- Assist in the implementation and configuration of Opera Cloud PMS solutions.
- Provide on-site and remote support to clients during and after implementation.
- Conduct training sessions for client staff on the use of Opera Cloud PMS.
- Troubleshoot and resolve technical issues related to the PMS system.
- Maintain clear and effective communication with clients and internal teams.
- Document implementation processes and client interactions.
Requirements:
- Bachelor's degree in Hospitality or Tourism.
- Intermediate to Advanced English proficiency.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and relevant IT tools.
- Passion for the hospitality industry and dedication to customer service.
- Willingness to travel within and outside of the respective country.
- Comfortable working on-site at client facilities or in a home office environment.
- Basic to Intermediate Spanish proficiency.
Additional Information:
- Desirable: US Visa is advantageous but not mandatory.
Associate
Employment typeFull-time
Job functionInformation Technology, Quality Assurance, and Administrative
IndustriesIT Services and IT Consulting, Hospitality, and IT System Training and Support
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