Customer Care Director: Lead Global Contact Center

This position is to be one of the leaders of the FBS Mexico's CAS Contact Center, responsible for customer service delivery across Farmers Insurance's service brands, including Farmers, Bristol West and Foremost. The role is accountable for end-to-end contact center performance, including service delivery, workforce strategy, quality assurance, and...

Accenture is seeking a Strategy & Consulting professional for its Global Network in Mexico City or Monterrey. You will contribute to transforming client contact centers and digital customer care strategies across industries. Based in Mexico, you will work on Cloud Contact Center implementations, AI chatbot initiatives, and strategic roadmaps, with potential...

Accenture PLC is seeking a senior-level consultant/manager to join the Strategy & Consulting - Global Network in Mexico City or Monterrey. You will lead cloud contact center initiatives, design AI chatbot solutions, and drive digital roadmaps to transform customer care and operations.Role requires advanced English, travel flexibility, and 5–10+ years of...

Accenture’s Strategy & Consulting - Global Network is seeking a Consultant/Manager-level professional to drive cloud contact center projects across marketing, commerce, and services. You will contribute to Living Marketing, Connected Commerce and Next-Generation Customer Care initiatives, delivering transformation that reduces costs, boosts revenue, and...

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and...

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and...

Select how often (in days) to receive an alert: FBS (Mexico) - Customer Care Supervisor 36381 Farmers- where ambition meets opportunity. Farmers is known for more than its unforgettable jingle - it's a team with a passion for purpose and making a real difference in people's lives. Farmers employees deliver peace of mind when it matters most. The...

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and...

Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Senior Manager at Accenture México We are looking for a Google Contact Center AI Manager/Senior Manager to lead consulting projects that design, build, and implement innovative customer experience solutions using the Google CCAI suite and emerging Gen‑AI...