Frontline Workday
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Hexaware Technologies in Mexico City seeks a Level 1 Application Support Analyst to deliver frontline support for Workday and Zip. You will be the first contact for end users, resolve common issues, guide users through self-service tasks, and escalate complex incidents to Level 2 when needed.
You will log and triage requests, collect error details, maintain ticket updates, and adhere to SLAs. A basic understanding of incident management and English communication is essential, with exposure to