Agent, Customer Service

hace 5 días

Ciudad de México, Ciudad de México Expeditors International A tiempo completo
Agent, Customer Service (Global Network Management Center)
  • Full-time

"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 340+ locations in 100+ countries worldwide
  • Globally unified systems

Application Instructions

Please submit a resume, composed in English. Applications without a resume will not be considered. For optimal consideration, a cover letter may be included as the first page of your resume. The cover letter should be no longer than one page. Please address why you are a good fit for this specific job posting and your desired compensation range.

This Agent position is for a role in Expeditors' Global Network Management Center Customer Service Team (NMC CS). This team provides support for a number of Expeditors' largest customers in the aviation, automotive, pharmaceutical, retail, and technology industries. The team provides oversight of critical logistics shipments, aircraft on ground shipments, and other specialized logistics service offerings, such as monitoring temperature-controlled shipments. You will work with a wide variety of customers, service providers, and district operations internationally to deliver transportation visibility to our customers with exceptional customer service. Your main responsibility will be to become a subject matter expert for each of your customers and to ensure we are executing at the highest levels of service for our customers.

To be successful in this role, you must have strong interpersonal skills. You will be responsible and accountable for delivering exceptional customer service across all your accounts. The role will mainly entail tracking and tracing customer shipments, bookings, critical shipment oversight, and proactive communication with Expeditors districts and service providers to ensure that customers are provided with timely and accurate information.

Major Duties and Responsibilities

  • Promotes company culture, ensuring a positive workplace environment.
  • Provides quality customer service, answering customer inquiries and handling customer complaints while managing any form of escalation.
  • Have a sense of urgency mindset to ensure customer expectations and service requests are answered timely and accurately.
  • Central point of contact for our customers' service requests, providing reporting, visibility, and leading calls to ensure customers are updated on the status of their shipments.
  • Coordinate with Expeditors districts to gather information on customer shipments and ensure communication back to customers.

Desired Qualifications

  • High School Diploma.
  • Proficiency with Microsoft products (e.g., Office Suite, SharePoint).
  • Ability to present and communicate your work to diverse audiences, including but not limited to stakeholders, team members, and decision-makers.
  • Fluent in English and Spanish (if applying in Mexico).
  • One year of customer service experience.
  • One year of logistics-related experience.
  • Qualifications in supply chain management or logistics (IATA/FIATA).

Expeditors offers excellent benefits:

  • IMSS & Vacation - according to Mexico Federal Labor Law.
  • Medical insurance.
  • Life insurance.
  • Basic needs vouchers.
  • Employee Stock Purchase Plan.
  • Paid overtime.
  • Training and Personnel Development Program.
  • Aguinaldo - above the legal requirement.

Relocation will not be provided. All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

  • Customer Service Liaison

    hace 2 días

    Ciudad de México, Ciudad de México Vertu Agent A tiempo completo

    Job OverviewWe are seeking a skilled Customer Service Liaison to join our team at Vertu Agent. This is an exciting opportunity for a proactive problem solver who can handle demanding situations with confidence and professionalism.Key Responsibilities:Client Interaction & Support: Provide personalized and timely responses to high-profile clients, anticipating...

  • Agent, Customer Service

    hace 1 semana

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Agent, Customer Service (Global Network Management Center)Full-time"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Agent, Customer Service

    hace 7 días

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Agent, Customer Service (Global Network Management Center)Full-time"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Agent, Customer Service

    hace 6 días

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Agent, Customer Service (Global Network Management Center)Full-time"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Agent, Customer Service

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Agent, Customer Service (Global Network Management Center)Full-time"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Agent, Customer Service

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Agent, Customer Service (Global Network Management Center)Full-time"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Agent, Customer Service

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Agent, Customer Service (Global Network Management Center)Full-time"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Agent, Customer Service

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Agent, Customer Service (Global Network Management Center)Full-time"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Livestreaming Customer Service Agent

    hace 2 días

    Ciudad de México, Ciudad de México Palmstreet A tiempo completo

    We're seeking an experienced customer service agent to join our team at Palmstreet. As a key member of our support team, you'll be responsible for providing real-time support during livestreaming sessions and resolving customer issues.Your responsibilities will include responding to user inquiries, tracking issues, and collecting and summarizing customer...

  • Agente De Customer Service

    hace 3 semanas

    Ciudad de México, Ciudad de México Rcd Hotels A tiempo completo

    Únete a Legendary Vacation ClubTenemos una oportunidad para que te desarrolles con nosotros como Agente de Customer Service.Objetivo de la posición:Brindar asistencia inmediata a los socios por los distintos canales de contacto, dirigirlos, acompañarlos y/o canalizarlos con el área correspondiente de acuerdo con las dudas e inquietudes presentadas sobre...

  • CLS CS Customer Service Agent

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    We are looking for an experienced CLS CS Customer Service Agent to join our team at Expeditors International. In this role, you will provide critical support for our largest customers in the aviation, automotive, pharmaceutical, retail, and technology industries.About the JobYou will be responsible for tracking and tracing customer shipments, bookings,...

  • Agent, CLS Customer Service

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Agent, Customer Service (Global Network Management Center)Full-time"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Agent, CLS Customer Service

    hace 6 días

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    "We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained...

  • Agent, CLS Customer Service

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained...

  • Agent, CLS Customer Service

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained...

  • Agent, CLS Customer Service

    hace 1 día

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    "We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained...

  • Customer Service Agent

    hace 1 semana

    Ciudad de México, Ciudad de México Nextiva A tiempo completo

    Customer Service Agent - RetentionRedefine the future of customer experiences. One conversation at a time.We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.Our culture is forward-thinking, customer-obsessed and built on...

  • Customer Service Agent

    hace 3 semanas

    Ciudad de México, Ciudad de México Allianz Partners A tiempo completo

    Allianz Partnersis a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance.Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional...

  • Customer Service Ambassador

    hace 5 días

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    About UsExpeditors International is a global leader in supply chain management, providing innovative solutions to meet the complex needs of its clients. Our company culture is built on professionalism, leadership, and a friendly environment, fostering an innovative, customer service-based approach to logistics.Job DescriptionThis Customer Service Agent role...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México Expeditors International A tiempo completo

    Job DescriptionThis Agent position plays a vital role in Expeditors' Global Network Management Center Customer Service Team, supporting some of our largest customers in various industries. As a member of this team, you will be responsible for providing exceptional customer service, tracking and tracing shipments, and communicating proactively with Expeditors...