Service Desk Analyst: IT Troubleshooting

HCL Technologies Limited busca un profesional de soporte técnico para actuar como primer punto de contacto de incidentes y requerimientos de tecnología en la región de Jalisco, México.Se encargará de recibir, registrar y gestionar tickets, realizar diagnóstico inicial y resolver incidencias en primer contacto cuando sea posible, y apoyar en la gestión...

Actuar como primer punto de contacto para incidentes y requerimientos de tecnología.Recibir, registrar, categorizar, priorizar y dar seguimiento a tickets de soporte.Realizar diagnóstico inicial y resolución en primer contacto cuando sea posible.Gestionar restablecimiento de contraseñas y desbloqueo de cuentas.Brindar soporte funcional básico de...

Responsibilities Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat or videocall for customer end users. Classify Service Calls according to the specified options. Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles. Coordinate with level 2 and 3 and support staff that provide...

The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives. Job Description Role: The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end...

Wipro in Mexico is seeking a Service Desk Analyst to be the first point of contact for B2B users, troubleshooting end user issues in line with Wipro Service Desk objectives.You will handle calls, portal, emails and chats; log tickets, follow SOPs, and ensure SLA/TAT targets while maintaining accurate records and MIS.Join a team focused on customer service...

Wipro Limited is seeking a Service Desk Analyst to be the first point of contact for B2B users, resolving end-user issues in line with Service Desk objectives. You will respond to queries via calls, portal, emails, and chats, document tickets, and ensure adherence to TAT/SLA with proper escalation when required.This role emphasizes strong customer service,...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

HCL Technologies Limited busca un profesional de soporte técnico para actuar como primer punto de contacto de incidentes y requerimientos de tecnología en la región de Jalisco, México.Se encargará de recibir, registrar y gestionar tickets, realizar diagnóstico inicial y resolver incidencias en primer contacto cuando sea posible, y apoyar en la gestión...

Valeo IT seeks candidates for an IT support role in Mexico, Jalisco. The position involves managing IT requests, supporting end-users through various tools, and ensuring high service quality.Applicants should have experience in customer support, familiarity with Windows Clients, and the ability to troubleshoot Office 365. Candidates demonstrating proactive...