BPO Operations Lead: Performance

Hace 2 días

Chihuahua, México Solvo Global Careers Jornada completa $420,000 - $660,000 Por obra

Solvo Global Careers is seeking an experienced BPO Operations Supervisor to lead customer service teams and drive operational performance. You will coach agents and Team Leaders, monitor KPIs and SLAs, and ensure an outstanding customer experience.

The role emphasizes coaching, compliance, and continuous improvement across client programs. The ideal candidate will have a strong background in contact center operations, performance management, and talent development, with willingness to work