BPO Operations Lead: Performance
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
Solvo Global Careers is seeking an experienced BPO Operations Supervisor to lead customer service teams and drive operational performance. You will coach agents and Team Leaders, monitor KPIs and SLAs, and ensure an outstanding customer experience.
The role emphasizes coaching, compliance, and continuous improvement across client programs. The ideal candidate will have a strong background in contact center operations, performance management, and talent development, with willingness to work