Application Support consultant

Hace 1 día

Santiago de Querétaro, Querétaro, México SOL SER SISTEM Jornada completa $240,000 - $420,000 Por obra

Ready to boost your IT career? Join a dynamic team where your SQL, PowerShell, and problem-solving skills will make a real impact every day.

Required knowledge

  • Intermediate / Senior level: MS SQL: T-SQL/Integration Services
  • Intermediate / Senior level: Batch and PowerShell Scripting

Activities

  • To grant proper execution of business tools on scope, by proactive monitoring and preventive actions, special focus on Payroll solution
  • Analyze and Provide expedite workaround to the critical issues stopping the business process, execute Root Cause Analylsis (RCA) for every issue
  • Present the analytics for every month, including the RCA and recurrent issues
  • Work closely with the Delivery team to inform on the analysis executed and the fixes needed (analysis, test)
  • Incidents resolution as per SLAs
  • Catalog Task completion
  • Provide support to any project team when requested
  • Keep Knowledge Database updated
  • Massive data handling, automatic data flow monitoring

Profile

  • Bachelor’s degree in IT or related
  • more than 2 years of experience in any support IT area
  • Capable to speak and write fluently in English and Spanish