Customer Support Engineer, Tier 2
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- Amplio conocimiento del mercado automotriz.
- Inglés avanzado.
- Excelente manejo de Office.
- Alta disponibilidad para viajar.
- Licenciatura en Ingeniería (Mecánica, Electrónica, Industrial, afín).
- Trabajo en equipo - Proactividad.
- Habilidad de negociación.
- Autogestión de tiempo y actividades.
- Comunicación efectiva y habilidades de gestión interpersonal.
- Trabajo bajo presión.
- Experiencia en áreas de soporte técnico o en manejo de distribuidores.
- Conocimiento en soporte técnico a distribuidores, análisis de condiciones técnicas en campo
- Proporcionar soporte técnico a la red e implementar el programa EDER (Early Detection Early Resolution) para reportar anomalías y asegurar la calidad producto.
- Realizar visitas de campo a la red para mejorar procesos e incrementar la productividad y rentabilidad del área de servicio.
- Generar reportes técnicos de campo para informar a la corporación temas de calidad de producto del mercado mexicano.
- Implementar el programa TSM Kodawari en los ítems técnicos de taller.
- Soportar visitas y reuniones con distribuidores, EU y Japón para conocer el producto, confirmación de condiciones técnicas e implementación de contramedidas.
- Desarrollar y monitorear KPI’s de calidad en campo en distribuidores.
- Desarrollo de proyectos de mejora para el área de calidad en distribuidores.
Álvaro Obregón, Mexico City, Mexico
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