End User Support Engineer L2
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Job summary:
TCS is looking for an End User Support Engineer L2
(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)
Technical Skills
- Strong experience supporting Windows 11 and iOS environments, hands-on experience with Microsoft 365 suite.
- Knowledge of Active Directory, Azure AD (Entra ID), and Group Policies, Microsoft Intune
- Experience with ServiceNow or other ITSM tools.
- Familiarity with endpoint security solutions such as Microsoft Defender.
- Familiarity with ITIL fundamentals
Soft Skills
- Excellent troubleshooting and analytical skills.
- Effective verbal and written communication skills.
- Ability to prioritize and manage multiple incidents simultaneously.
- Strong documentation and process-oriented mindset.
Nice-to-Have Experience
- DEX platform – Nexthink
- VIP/Executive support.
- Workspace modernization and digital workplace initiatives.
What we offer to you:
- Direct contract (indeterminate time with initial probation period)
- Benefits of the law and above
Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
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