Workforce Analyst I — Real-Time Staffing
Hace 2 días
México
Farmers Group Inc.
Jornada completa
$240,000 - $360,000/año
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Farmers (FBS Mexico) seeks a Workforce Analyst I to monitor contact center performance and support staffing strategies to meet service level objectives. You will evaluate call volumes, agent productivity, schedule adherence, and allocate resources with operations leaders.
The role requires 1–3 years in WFM, strong analytical skills, and fluency in English. A fast-paced environment with weekend availability is expected, with full-time hours and ongoing collaboration across IT and business teams.