Senior Community Manager

Fundada en 2004, OLIVER es la primera y única empresa del mundo especializada en diseñar, crear y gestionar agencias y ecosistemas de marketing internos a medida con el modelo inhouse para distintas marcas. Colaboramos con más de 300 clientes en más de 40 países y seguimos sumando. Nuestro modelo único impulsa la creatividad y la eficiencia, lo que nos permite ofrecer soluciones personalizadas que impacten profundamente en las audiencias.

Como parte de Brandtech Group , estamos a la vanguardia en el uso de tecnología de inteligencia artificial para revolucionar la forma en que creamos y entregamos nuestro trabajo. Nuestras soluciones de inteligencia artificial mejoran la eficiencia, estimulan la creatividad e impulsan la toma de decisiones acertadas, lo que permite a nuestros equipos producir resultados innovadores e impactantes.

The Role: Sr Community Manager (Social Media & Community Manager)

Location: Av. Paseo de La Reforma, Cuauhtémoc, 06500 Ciudad de México, CDMX, México

THE OPPORTUNITY

Some of the most trusted household brand portfolios in Mexico are built on everyday trust, and this is your opportunity to lead how those brands show up on social.

Based in Mexico City with a hybrid working arrangement, you’ll own the organic social presence of a leading household brand portfolio across TikTok, Instagram, and Facebook: strategy, content calendar, brand voice, community growth, and insight. You’ll work at newsroom speed with genuine craft building communities that feel human and worth engaging with, not content that gets posted and forgotten.

You’ll also bring the most experienced voice to the social team: managing a community manager, reviewing creator output, and setting the standard for quality and strategic thinking across all social output.

The brief is clear: make one of Mexico’s most established household brand portfolios the most culturally relevant brand on social in the country.

We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.

THE ROLE

This role sits at the intersection of brand purpose and Mexican social culture. You’ll lead community strategy and day-to-day execution, working closely with content creators, the in-house studio, and the client brand team.

Your job isn’t to broadcast brand messages. It’s to build communities where people feel heard, valued, and genuinely connected to brands that are already part of their everyday lives. That means spotting a trending moment, knowing whether and how the brand should engage, and delivering it while it’s still relevant. It means translating social listening data into insight and creative direction. And it means developing the people around you, so the team consistently delivers excellent work.

Success looks like active, growing communities; audiences that trust and engage with the brands; and clear, actionable reporting that shapes what comes next.

WHAT YOU’LL DO

• Lead community strategy, engagement planning, and growth objectives for social channels in Mexico across TikTok, Instagram, and Facebook
• Own the brand’s voice across all channels; engaging with audiences in a tone that feels authentic, helpful, and consistent with brand guidelines
• Monitor conversations, trends, and competitor activity using social listening tools, translating findings into content ideas, engagement opportunities, and strategic recommendations
• Develop and manage the social content calendar, balancing always-on publishing with campaign activations, cultural moments, and reactive opportunities
• Commission and produce timely, platform-native content optimised for Mexican audiences, collaborating with content creators and the wider studio team
• Track community metrics and produce monthly reports with clear insights and actionable recommendations for the studio and brand team
• Work with the client’s media agency to understand campaign performance and use those insights to optimise creative output
• Manage and develop a community manager, providing strategic direction, accountability, and support for their growth
• Review creator output and maintain consistent processes, brand standards, and quality across all social content
• Monitor and elevate consumer queries and concerns in partnership with the Consumer Response Center (CRC), ensuring timely and appropriate responses
• Use Gen AI tools to support community workflows - from drafting copy and responses to accelerating content planning and reporting

WHAT YOU BRING

• A strong track record in social media and community management, with experience building and growing engaged communities for consumer brands
• Deep platform fluency across TikTok, Instagra