Coupa Administrator

Req ID: 389649

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Coupa Administrator / Techno-Functional SME - Procure to Pay (P2P) to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).

Job Description – Coupa Techno-Functional SME

Position

Coupa Administrator / Techno-Functional SME – Procure to Pay (P2P)

Function

Procure-to-Pay / Finance & Accounting BPS

Work Environment

Outsourcing / Business Process Services / Shared Services

Role Overview

We are seeking an experienced Coupa Techno-Functional SME to support and manage the Coupa platform within a Procure-to-Pay (P2P) outsourcing environment.

The individual will be responsible for the functional administration, configuration, optimization, troubleshooting and continuous improvement of Coupa, while also providing SME support to the P2P operations team.

The ideal candidate will have a strong understanding of end-to-end P2P processes, hands‑on experience with Coupa configuration and administration, and the ability to work across business, operations, IT and technology teams.

This role requires a combination of Coupa functional expertise, technology understanding, P2P domain knowledge and strong stakeholder management skills.

Key Responsibilities

• Coupa Administration & Configuration
• Serve as the Subject Matter Expert (SME) for the Coupa platform supporting P2P operations.
• Perform hands‑on configuration and administration of Coupa modules and functionality.
• Configure and maintain:
• Requisitions and Purchase Orders
• Approval workflows
• Purchase Order changes and revisions
• Suppliers / Supplier Information Management
• Invoicing and Invoice Matching
• Catalogs and Punchouts
• Contracts
• Expense‑related functionality, where applicable
• Users, roles and permissions
• Accounting / chart of accounts structures
• Business rules and validation rules
• Manage configuration changes based on business requirements and approved change requests.
• Maintain configuration documentation, operating procedures and system controls.
• Support Coupa upgrades, releases and new functionality adoption.
• P2P Process SME
• Provide SME‑level expertise across the end‑to‑end Procure‑to‑Pay lifecycle, including:
• Understand upstream and downstream impacts of Coupa configuration changes on P2P operations.
• Identify process gaps, control weaknesses and opportunities for automation.
• Support the operations team in resolving complex P2P and Coupa‑related issues.
• Establish and maintain standard operating procedures and process documentation.
• Provide guidance on best practices for P2P process design within Coupa.
• Technical / Integration Support
• Work closely with IT and integration teams to support Coupa integrations with ERP and other enterprise applications.
• Troubleshoot integration issues involving:
• Supplier master data
• Purchase orders
• Receipts
• Invoices
• Payments
• Chart of accounts / accounting data
• User and organizational data
• Understand and troubleshoot API, file‑based and middleware integrations.
• Analyze integration failures, identify root causes and coordinate resolution.
• Work with technical teams on integration specifications, mapping and testing.
• Understand Coupa APIs, data structures and integration concepts sufficiently to troubleshoot issues independently.
• Production Support & Incident Management
• Act as L2/L3 SME support for Coupa‑related incidents and complex P2P issues.
• Investigate recurring system and process issues and perform root‑cause analysis.
• Manage incidents, service requests, problems and change requests in accordance with agreed SLAs.
• Partner with P2P operations teams to resolve business‑critical issues.
• Identify recurring issues and implement permanent corrective actions.
• Support critical month‑end and period‑end activities where required.
• Provide escalation support for high‑priority production issues.
• Testing & Release Management
• Participate in Coupa release and upgrade activities.
• Assess the impact of new Coupa releases on existing configurations and P2P processes.
• Develop test scenarios, test scripts and expected results.
• Lead or support SIT, UAT and regression testing.
• Coordinate with business users and operations teams during UAT.
• Validate configuration changes prior to production deployment.
• Maintain appropriate c