IT System Engineer

Job Title: Configuration Management Systems Engineer, Windows Endpoint Patching

Location:
Mexico Center of Excellence (COE)Of course. Here is the updated

job description
with the AI tool requirements and troubleshooting expertise added.SummaryJLL Technologies seeks an experienced Intune Administrative with a Config Management background to join our Global Configuration Management team within the Digital Workspace Services group. This full-time position, based in our Mexico Center of Excellence (COE), will support a global environment of approximately 60,000 Windows workstations, including about 600 AWS Workspace virtual environments. This role is responsible for the system administration of our Windows endpoints, with a primary focus on lifecycle management, security, and configuration. The ideal candidate will be a forward-thinking professional adept at troubleshooting complex issues, driving process improvements, and collaborating with global teams.

Key Responsibilities
* In-depth experience with Intune Administration with SCCM/ MECM CB knowledge
* Strong understanding, analysis and resolving issues using Intune logs and MECM logs(client/server)
* Define, implement, and manage policies using Microsoft Intune and Group Policy (GPO).
* Monitor and troubleshoot the Windows update process, both from the Microsoft Intune, MECM and the endpoint devices.
* Monitor and troubleshoot the application and OS deployment/Autopilot, both from the Microsoft Intune, MECM and the endpoint devices
* Collaborate with the security team to monitor and remediate critical vulnerabilities (CVEs), including researching threats, developing action plans, and implementing solutions.
* Act as a senior escalation point for complex endpoint issues, coordinating with internal support teams and external vendors to ensure timely resolution.
* Provide input into process improvements and the future direction of endpoint management technologies.
* Vendor management: Open escalation tickets, schedule meetings as need / participate in regular meetings to highlight issues/challenges.
* Stay current with emerging technologies and leverage Artificial Intelligence (AI) where applicable to enhance efficiency and security.
* Develop and maintain internal documentation, including Knowledge Base articles, environment diagrams, and standard operating procedures.
* Participate in a global, follow-the-sun support model to address critical system issues and perform scheduled maintenance.Required Qualifications* Expertise in Intune Administration and maintaining MECM CB management lifecycle.
* Experience in configuring and maintaining Autopilot using ESP, group tags, etc.
* Experience troubleshooting Windows Update, application and Windows 11 issues, including proficiency with MCM, Intune, and Windows log files, from both tenant consoles and endpoint devices.
* Good Knowledge in scripting with PowerShell to automate tasks and implement solutions.
* Experience with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).
* Experience and proficiency with AI chat tools such as ChatGPT, Claude, and similar platforms.
* Experience with reporting and analytics, including running reports within Intune and using tools like Power BI to visualize data.
* Demonstrated experience with patch testing and application testing methodologies.
* Ability to support the Americas region time zone and adhere to the Americas working days and holiday schedule.
* Excellent technical, analytical, and problem-solving skills with the ability to manage multiple projects simultaneously in a fast-paced environment.
* Strong communication skills for effective collaboration with global teams.
* A reliable, self-motivated, and disciplined work ethic.Preferred Qualifications* Knowledge of and experience with Microsoft Graph API.
* Experience of administration with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).
* Experience using AI Assistants to improve efficiency and simplify day-to-day tasks is preferred.
* Knowledge and use of AI Agents (Agentic AI), particularly for device management tasks, a plus.
* Previous experience of communicating directly with Executive Leadership.
* Prior experience working within a global, distributed team structure.

Location:
On-site –Ciudad de Mexico,MEX