Field Service Engineer

hace 3 semanas

Ciudad de México, Ciudad de México Sungrow Power Supply Co., Ltd. A tiempo completo

The Field Service Engineer - Solar plays an important role with this rapidly growing company. This is a very dynamic and fast-track position reporting to the Field Service Coordinator. The position will be a key member of the service team and will also be the technical point of contact for supporting commercial, industrial, and utility-scale solar.

Essential Duties and Responsibilities:

  • Perform as a lead on more complex field engineering assignments.
  • Perform pre-commissioning (with and without grid emulator) and commissioning of solar inverters achieving the milestones agreed with utility scale customers.
  • Perform and/or lead Preventive Maintenance and O&M activities as needed.
  • Perform a variety of engineering assignments involving technology applications in the installation, operation, testing, and maintenance of central and string solar inverters.
  • Perform electrical and electronic troubleshooting and testing of solar inverters and their components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed.
  • Perform troubleshooting in your assigned region to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients.
  • Provide feedback to the engineering team on possible mechanical and electrical design improvements.
  • Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project.
  • Work with customer SCADA engineers to set up systems communication and parameters.
  • Create Field Service procedures if not available for troubleshooting and maintenance.
  • Participate in training material development for customers as requested by the Training Manager.
  • Research alternative components that can be used in the field.
  • Coordinate with R&D engineering in China if required to assist during troubleshooting.
  • Take the lead in some projects such as upgrades or retrofits as well as commissioning.
  • Independently perform a range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineers.
  • Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants.
  • Assist with repair activities in the Service center.
  • Prepare, deliver, and submit field reports to customers and management.
  • Support development of technical proposals and provide comments on the technical content and level of effort of the proposed scope of work.
  • Conduct site visits, experimental investigations, analyze engineering problems, propose solutions and alternatives, and provide recommendations.

Minimum Qualifications:

  • 6 plus years of overall experience in Field Service.
  • 4 years of experience in solar inverters.
  • Must possess the ability to work with test equipment and hand tools as required.
  • Must possess customer service, problem-solving skills, and decision-making and analytical skills.
  • Must possess effective written and verbal communication skills.
  • Must be able to closely follow instructions and pre-established procedures/SOP to perform the duties of the job.
  • Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Electrical Safety.

Education or Desired License and Certificates:

  • Bachelor's degree or Technical degree with equivalent experience.
  • Solar industry experience is required.
  • Advanced English proficiency.
  • Technical problem-solving/analytical skills.
  • Self-starter with strong initiative and excellent communication skills.
  • System and product-level mindset.
  • Organization, detail-oriented nature, and strong initiative.
  • Strong technical support focus and a service-oriented individual both with the Sales team and customers.

Work Location and Status:

Availability to travel.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service and Engineering
Industries
  • Renewable Energy Semiconductor Manufacturing
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