Technical Support Engineer

hace 2 semanas


Ojo de Agua, México iMin A tiempo completo USD800 - USD2,000
Main Duties and Responsibilities:
Territory in charge: Latam + Europe region

Pre-Sales:
  • Conduct quality product training and technical guidance to customer to resolve technical problems
  • Build quality relationship with customers and managers
  • Provide in house technical support to sales staff
  • Leading the design of the program for the customer
  • Constantly collect and feedback on customers and market’s demand toward company’s products
  • Product related testing as per customer application requirement
After-Sales:
  • After-sales technical support (training, maintenance, hands-on repair, remote support)
  • Feedback product related issues to research and development personnel for improvement
  • Summarize issues and organize them into technical questions on reporting
  • Develop and produce quality guidelines materials as per customer requirement
Non-technical requirements:
  • Good written and spoken communication skills
  • Support focus mind, capable to solve / simplify customer challenges
  • Willing to learn and patience when dealing with tight timelines
  • Good analytic thinking and ability of solving the technical problems
  • Be friendly, energetic, passionate independently
Job requirement:
  • Candidate must possess at least Diploma/Bachelor’s Degree in Software/Electronics/Electrical Engineering or equivalent is required
  • Technical competency in android POS or any relevant experience will be bonus 
  • Must have IT knowledge and hand-on person

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