Salesforce User Support Agent

hace 4 semanas


San Pedro Garza García, México Johnson Controls International A tiempo completo

Salesforce User Support Agent

The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related to the Salesforce Sales & Service Cloud, Community Portals, and the Marketing automation tool Pardot. You will be collaborating with various Stakeholders across all business functions including other salesforce experts to analyze the questions and requests and when required escalate incidents into a ticket system.

System Support and Maintenance

  • Provides support to customers via salesforce cases but also via phone, teams, and chat.
  • Provides answers to user for questions about all functions in GPCRM.
  • Provides general how-to guidance and user information of GPCRM.
  • Provides troubleshooting assistance of errors or issues with GPCRM; including identifying the issues, researching answers, and escalation to the IT Organization when required.
  • Logs customer contacts into ticketing system for handling, tracking, and follow up of customer issues and needs.
  • Responds to users in a timely and efficient manner within designated service level agreements.
  • Participate in User Acceptance Testing.
  • Assists in identifying areas of improvement based on user questions and reported issues.

Competencies

  • High energy, self- starter, good interpersonal skills
  • Strong presentation and communication skills with all levels of the organization, both verbal and written
  • Analytical and problem-solving skills, an ability to conform to shifting priorities, and to balance multiple projects and tasks concurrently is necessary.
  • Good with Office 365 application (Teams, Power BI, PowerPoint, Visio and Excel)

Education and Experience Needed

  • Bachelor's degree completed
  • Salesforce experience and preferred Business Support experience either as a Key-user or Business Support Agent
  • Fluent in English
  • Minimum 1 to 2 year experience

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.



  • San Pedro Garza García, México Johnson Controls A tiempo completo

    Salesforce User Support Agent The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related...


  • San Pedro Garza García, México Johnson Controls A tiempo completo

    Salesforce User Support Agent The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related...


  • San Pedro Garza García, N.L., México Johnson Controls International A tiempo completo

    Salesforce User Support Agent The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related...


  • San Pedro Garza García, N.L., México Johnson Controls International A tiempo completo

    Salesforce User Support Agent The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related...

  • Salesforce Administrator

    hace 4 semanas


    San Luis Potosí, México Resideo A tiempo completo

    The Salesforce Administrator is an essential member of the Sales Operations function, who will join a team dedicated to ensuring that we are maximizing the efficiency and capitalizing on the full features and benefits of Salesforce based on the needs of the business. This position will maintain system governance and data integrity, enhance user experience,...

  • Salesforce Administrator

    hace 2 semanas


    San Luis Potosí, México Resideo A tiempo completo

    The Salesforce Administrator is an essential member of the Sales Operations function, who will join a team dedicated to ensuring that we are maximizing the efficiency and capitalizing on the full features and benefits of Salesforce based on the needs of the business. This position will maintain system governance and data integrity, enhance user experience,...

  • Project Manager

    hace 1 mes


    San Pedro Lagunillas, México TyrAds A tiempo completo

    **Project Manager (Support Agent) (Remote)**: Preferable Location(s): Lagunillas, Venezuela (Bolivarian Republic of) | Columbia Station, United States of America | Peru, United States of America Work Type: Full Time **Company Overview**: TYR Rewards is a leading tech-driven loyalty and rewards platform that partners with various businesses to create...


  • San Pedro Garza García, México Johnson Controls A tiempo completo

    What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. All interactions with customers will be done by phone or email. How will you do it? Order Processing Order input in SAP (different order types) ...


  • San Pedro Garza García, Nuevo León, México CEMEX A tiempo completo

    Job DescriptionDevelop digital solutions and provide support to users of Controllership tools to ensure efficient, high-quality, and continuous processes.Main ResponsibilitiesControllership tools' support. Develop digital solutions to enhance user satisfaction. Provide support over Controllership solutions. Comply with targets and plans for new solutions....


  • San Pedro Garza García, N.L., México Johnson Controls International A tiempo completo

    What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. All interactions with customers will be done by phone or email. How will you do it? Order Processing Order input in SAP (different order types)  Incoming...


  • San Pedro Garza García, México Johnson Controls A tiempo completo

    Description Actively engage in daily operational support and proactive maintenance to ensure the availability, performance, and reliability of our applications. Manage system configurations such as Pay Codes, Pay Rules, Work Rules, Holiday Credits, and Workforce Genies. Set up and monitor inbound and outbound integrations with ERPs, HR/Payroll...


  • San Pedro Garza García, México Magna A tiempo completo

    Group DescriptionAt Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of...


  • San Pedro Garza García, México Magna A tiempo completo

    Group DescriptionAt Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of...

  • Customer service Agent

    hace 2 meses


    San Pedro Garza García, México CP360 A tiempo completo

    REQUIREMENTSEnglish level B2 and above High school diploma or equivalentbasic computer knowledgeavailability to work between 7am and 9pm Mon-SatESSENTIAL DUTIES AND RESPONSIBILITIES: Excellent follow-through and attention to detailprovide Great customer service Include the following. Other duties may be assigned. Answers inbound inquiries via telephone,...

  • Customer service Agent

    hace 2 semanas


    San Pedro Garza García, México CP360 A tiempo completo

    REQUIREMENTSEnglish level B2 and above High school diploma or equivalentbasic computer knowledgeavailability to work between 7am and 9pm Mon-SatESSENTIAL DUTIES AND RESPONSIBILITIES: Excellent follow-through and attention to detailprovide Great customer service Include the following. Other duties may be assigned. Answers inbound inquiries via telephone,...


  • San Pedro Garza García, México Johnson Controls A tiempo completo

    Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart...

  • Customer Service Agent

    hace 2 semanas


    San Pedro Garza García, Nuevo León, MX Johnson Controls International A tiempo completo

    What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.  All interactions with customers will be done by phone or email.How will you do it?Order ProcessingOrder input in SAP (different order types) Incoming calls...


  • San Luis Potosí, S.L.P., México ABB Schweiz AG A tiempo completo

    IS User Access Practice Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • IT Operations Lead

    hace 1 semana


    San Pedro Garza García, N.L., México Johnson Controls International A tiempo completo

    As an IT Operations Lead, you will report directly to the Sr. Manager of IT Operations for Time and Attendance Applications. Your responsibilities will include the execution of operational aspects related to Kronos Workforce Central and our related time systems. You will be responsible for ensuring the availability, performance, and reliability of our...


  • San Pedro Garza García, México Clarios A tiempo completo

    What you will do The primary purpose of this role is to aid the Business in data/fact based decision making by presenting large amounts of complex data in easy to understand dashboards, visual tools and reports. This will be accomplished in three specific ways. First, this role will understand the connection points between our data sets, enabling the...