Customer Experience Associate
hace 7 días
**About Us**
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.
Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Experience Associates to join our Helpware team.
**Position Overview**:
**Primary Responsibilities**:
- Maintain constant communication with our Customer Service Manager to identify customer pain points.
- Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.
**Qualifications**:
- Proficient in written and verbal English
- 1-3 years of experience in a customer service role at an e-commerce company, start-up and subscription experience is a plus
- The ability to work evenings and weekends highly preferred
- Experience with Zendesk is a requirement
- Exceptional and empathetic written communication skills
- Ability to learn multiple internal systems and processes quickly
- Detail-oriented with a deliberate pace
- Emotionally intelligent, solution-oriented communication
- A love of learning and the ability to keep up with a constantly changing environment
- A motivated, positive, and selfless attitude
- **MUST LIVE IN GUADALAJARA'S METROPOLITAN ZONE**
**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people.
We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic.
Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.
- Mandatory use of Personal Protective Equipment
- Sanitizing, disinfecting, or cleaning procedures in place
- Social distancing guidelines in place
- Divided work stations
- Remote interview process
- Virtual meetings
-
Customer Experience Associate
hace 3 días
Guadalajara, Jalisco, México Copeland LP A tiempo completoCopeland LP is an Equal Opportunity/Affirmative Action employer. We are committed to providing a workplace free of any discrimination or harassment.We are seeking a Customer Experience Associate to join our team. As a member of our customer experience team, you will be responsible for ensuring that our customers receive exceptional service and support.Main...
-
Customer Experience Associate
hace 5 días
Guadalajara, Jalisco, México SupportYourApp A tiempo completoJob Description:This Customer Experience Associate position involves providing top-notch customer support via various channels. The successful candidate will possess excellent communication and problem-solving skills, with the ability to work in a dynamic environment and adapt to changing situations.Responsibilities:Deliver exceptional customer experiences...
-
Customer Experience Associate
hace 4 semanas
Guadalajara, Jalisco, México Helpware A tiempo completo**About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative...
-
Customer Support Associate
hace 4 días
Guadalajara, Jalisco, México INNTECI - QUID - BGWI A tiempo completoCustomer Support AssociateWe are looking for a highly skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for responding to technical inquiries via phone, guiding users through product features, and documenting customer interactions in the ticketing system.This role requires strong communication...
-
Bilingual Customer Experience Associate
hace 4 semanas
Guadalajara, Jalisco, México Helpware A tiempo completo**About Us**It's simple, we prosper by putting people ahead of profits.Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing.We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.In fact, we discovered that enhancing our employee...
-
Customer Experience Associate
hace 4 horas
Guadalajara, Jalisco, México Roverpass A tiempo completo**About RoverPass**:RoverPass is a pioneering online booking platform revolutionizing the way people discover and book RV parks and campgrounds across the United States.We strive to simplify the reservation process for both campers and campground owners, providing a seamless and efficient experience that meets the evolving needs of our users.Our mission is...
-
Customer Care Associate
hace 3 semanas
Guadalajara, Jalisco, México Omron A tiempo completo**Customer care associate**In OmronGuadalajarawe are looking for our customer service representative.The responsibilities of this position include a broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts**.****Responsibilities**:- Effectively resolve CSC case inquiries from beginning to closure in a...
-
Logistics Customer Care Associate
hace 3 días
Guadalajara, Jalisco, México Coyote Logistics, LLC A tiempo completoRole OverviewThe Logistics Customer Care Associate plays a vital role in ensuring the smooth operation of our logistics operations. This is an excellent opportunity to develop your skills and experience in customer service and operational support.Your Key Responsibilities will include:Providing top-quality customer service and operational...
-
Customer Success Associate
hace 4 días
Guadalajara, Jalisco, México Ottimate A tiempo completoCustomer Success Team: Our CUSTOMER SUCCESS ASSOCIATE plays a vital role in ensuring our customers achieve their goals and objectives. As a key member of our Scaled Customer Success group, you will work closely with customers, internal teams, and stakeholders to drive business success.">Key Responsibilities: Collaborate with customers to understand their...
-
Customer Experience Advocate Latam
hace 2 semanas
Guadalajara, Jalisco, México Panduit A tiempo completoAt Panduit, Our People Make the Difference.We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.The Customer Experience Advocate (CEA) is responsible for being on Panduit's front line to ensure the customer receives a frictionless experience in doing business with Panduit.By independently...
-
Customer Support Associate II
hace 2 semanas
Guadalajara, Jalisco, México Arrow Electronics, Inc. A tiempo completoPosition: Customer Support Associate II Job Description: Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.What You'll Be Doing Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.Order entry &...
-
Customer Service Associate
hace 1 semana
Guadalajara, Jalisco, México Ust Global A tiempo completo15 Openings- Guadalajara**Role description**:**Customer Service Associate****Associate II - BPM****Who We Are**:Born digital, UST transforms lives through the power of technology.We walk alongside our clients and partners, embedding innovation and agility into everything they do.We help them create transformative experiences and human-centered solutions for...
-
Customer Care Associate
hace 1 semana
Guadalajara, Jalisco, México Omron Automation A tiempo completoOmron Automation Americas is looking for 7 energetic and focused Customer Care Associate (CAS) to join our best-in-class Customer Care team in GuadalajaraIf you're passionate about delivering exceptional customer service and thrive in a collaborative, fast-paced environment, we want to hear from youWhat you'll do:Resolve customer inquiries with accuracy,...
-
Guadalajara, Jalisco, México Sparrow Search A tiempo completoJob SummaryWe are seeking a skilled Customer Experience Representative to join our team at Sparrow Search. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through timely and accurate processing of orders and complaints.You will proactively communicate order and complaint status to customers,...
-
Customer Service Associate
hace 1 día
Guadalajara, Jalisco, México Helpware A tiempo completo**About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...
-
Customer Support Associate II
hace 4 semanas
Guadalajara, Jalisco, México Arrow Electronics, Inc. A tiempo completoPosition:Customer Support Associate IIJob Description:Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.What You'll Be DoingProvide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.Order entry &...
-
Customer Care Associate
hace 4 semanas
Guadalajara, Jalisco, México Omron A tiempo completoOmron Automation Americas is seeking an energetic and focused Customer Care Associate (CAS) in our Hoffman Estates location to join our best in class Customer Care team.Under the general supervision of a Customer Care Supervisor (CSV), the Customer Care Associate (CAS) assists Direct Customer and Channel Partners and records necessary information by...
-
Customer Experience Supervisor
hace 2 semanas
Guadalajara, Jalisco, México Sparrow Search A tiempo completo**Customer Experience Supervisor**The Customer Experience Supervisor (CES) is responsible for managing the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and implementing initiatives to achieve key performance indicators (KPIs) while ensuring a high level of customer service.The CES collaborates with the Customer...
-
Customer Success Associate
hace 4 semanas
Guadalajara, Jalisco, México Helpware A tiempo completo**About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams,...
-
Customer Experience Quality Analyst
hace 3 días
Guadalajara, Jalisco, México Insulet Corporation A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you have a keen eye for detail and a passion for quality? As a Quality Monitoring Specialist at Insulet Corporation, you will play a critical role in ensuring the quality of interactions between our internal and external Product Support Teams. You will review documented cases and listen...