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hace 1 mes

Monterrey, México Contactpoint 360 A tiempo completo

Role & Responsibilities:

- _Subject Matter Expert on multiple company specific, client specific and soft skill training topics_
- _Subject Matter Expert on our LMS platform as well as other training, coaching & performance management tools_
- _Thoroughly document all training completion, lesson plans and training schedules including updates and version control_
- _Create engaging training initiatives and roll out plans for different clients, lines of business and personnel in the company_
- _Provide training feedback and insights to new employees during on-boarding as well as to ContactPoint 360's leadership, operations & HR teams_
- _Provide recommendations and create content on training trends and opportunities_
- _Liaise with Operations, Quality Assurance and Human Resources to discuss SWOT analysis related to training_
- _Assist other trainers as needed and complete other duties as assigned_
- _Has broad training experience including in-class and remote training_
- _Has a winning attitude, energy and mindset that is contagious to those they interact with_
- _Thrives on being challenged, working well under pressure, and taking a solution-oriented approach always_
- _Has a critical eye for detail when it comes to industry best practices, processes and version control methods for all learning and development initiatives_
- _Makes it their mission to be proactive, self-start and show self-initiative in all responsibilities and tasks_
- _Has incredibly strong computer and typing skills including but not limited to Microsoft Office Suite, Microsoft Teams, SharePoint, Teamwork, etc._

Qualifications:

- _Completion of high school education and some training certifications are considered an asset_
- _Minimum of 3 years progressive work experience in the BPO industry in a similar capacity_
- _Experience with the full training lifecycle including analysis design, delivery and evaluation_
- _Availability to work evenings or weekends as required to meet and exceed company & client expectations_