Workforce Management, Real-Time Analyst

Job Summary:We are seeking a highly skilled Real-Time Operations Analyst to join our team at Contactpoint 360. This is an exciting opportunity for an individual who thrives in fast-paced environments and is passionate about delivering exceptional customer experiences.About the Role:The successful candidate will be responsible for monitoring real-time contact...

Â'¢ Â Â Â Â Â Â Real-Time Monitoring: Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations.'¢ Â Â Â Â Â Â Adherence Management: Ensure that...

**Role Profile:****Job Title: Workforce Management Analyst (G33)**We are seeking an experienced Workforce Management Analyst to join our team in Monterrey, Mexico. As a key member of our digital business services function, you will be responsible for providing ongoing operational analysis of engagement centre operations.**Key Accountabilities:**Provide...

Company Overview:SWBC is a dynamic organization seeking an experienced Workforce Management Specialist to join our team. This individual will play a vital role in the day-to-day operations, focusing on forecasting, scheduling, and real-time monitoring to ensure efficient staffing resources.Key Responsibilities:• Maintain tactical and strategic schedule...

**Workforce Management Intraday Traffic**WFM Traffic is the person responsible for the centralized tasks of KPI & Performance management and strategy determination and adjustment in regards to capacity as part of the Intraday Management task.Besides this WFM Traffic assures the Adherence & Attendance monitoring approach of the WFM RTA is in line with the...

Additional Job Description- SWBC is seeking a talented individual to serve as Senior Workforce Analyst in a Work Force Management (WFM) environment responsible for all WFM tasks within the department.Key responsibilities will include attendance, scheduling functions, and real time monitoring, as well as development, preparation and maintaining of reporting;...

Key ResponsibilitiesProcess and approve tickets and requests within IEX Webstation or other WFM ticketing tools in consultation with WFM Intraday Management.Monitor and manage schedule adherence, attendance, and real-time productivity among CSRs.Communicate schedule changes to employees and supervisors as necessary.Analyze and operationalize changes to the...

Job Overview:The Workforce Management Traffic Analyst plays a crucial role in ensuring the efficient operation of our contact center. This position is responsible for centralized tasks, including KPI and performance management, strategy determination, and adjustment in regards to capacity as part of Intraday Management.Besides this, the WFM Traffic Analyst...

Job OverviewThe Real-Time Analyst plays a critical role in the centralized scheduling process, ensuring seamless operations and optimal workforce management. As a key member of our team, you will be responsible for monitoring adherence and attendance, as well as managing productivity and attitude among Customer Service Representatives (CSRs).This position...

Sobre Conduent:Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates strive to create exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...

**Job Overview**: At Contactpoint 360, we are seeking a skilled Workforce Forecaster and Planner to join our team. This role is critical in optimizing resource allocation, forecasting contact volumes, and developing efficient schedules to ensure smooth operations and exceptional customer service.**Key Responsibilities**:- Analyze historical contact data to...

As a Business Analyst, you'll play a critical role in shaping the future of 4S Real Estate's projects. You'll be responsible for analyzing customer needs, identifying opportunities for growth, and developing strategies to drive business success.You'll work closely with our development team to ensure that our products meet customer needs and are delivered on...

**About the Role**Msci Inc. is a leading provider of critical decision support tools and services for the global investment community. As a Real Estate Portfolio Analyst, you will play a crucial part in our team, working with data management for a portfolio of private equity real estate funds.**Key Responsibilities**Data management for a portfolio of private...

We are Conduent, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our goal is to create exceptional outcomes for our clients and the millions of people who depend on us.As a Workforce Management Traffic Analyst, you will have the opportunity to make a meaningful contribution to our team and...

**Contract Associate Analyst****Type of position**: Full-Time Employment**Work Mode**: Hybrid**Job Title**: Contract Associate Analyst**Location of the position**: Monterrey, Nuevo León, Mexico- Conducting thorough investigations of internal systems and online storage locations to compile comprehensive records of supplier relationships, including...

**Position Overview**: As a Forecaster and Planner in a Contact Center, you will play a crucial role in optimizing resource allocation, forecasting contact volumes, and developing efficient schedules to ensure smooth operations and exceptional customer service.You will be responsible for analyzing historical data, predicting future trends, and collaborating...

Role DescriptionThe Senior Retail Operations Analyst is responsible for optimizing store operations by analyzing efficiency operational controls and managing projects that impact or are impacted by store template models. This includes coordinating and managing projects related to operating time, time management, and task monitoring.Main Accountabilities:-...

Mondelez International is a leader in the snacking industry, with a portfolio of iconic brands like Oreo, Trident, and Philadelphia. As a Fleet Analyst, you will join our Sales Operations team in driving business results through efficient transportation management.Your key responsibilities will include:Route planning and optimizationSystem capability...

**Performance Associate Analyst****Type of position**: Full-Time Employment**Work Mode**: Hybrid**Job Title**: Performance Associate Analyst**Location of the position**: Monterrey, Nuevo León, Mexico- Produce and distribute monthly evaluations of Service Provider service level performance- Support Monthly Governance meetings with Service Owners, vendor...

**About Our Team**Ams is a global leader in total workforce solutions, founded in 1996. We deliver our solutions through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services.We are seeking a Senior Manager to join our Recruitment Administration team. This role will be...