Customer Service Specialist I
hace 3 semanas
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**What your background should look like**:
**Responsibilities & Qualifications**
This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities.
Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
- On-going efforts to drive ECE by interacting professionally for your internal and external customers.
KPI's are STR, CES, FCR, and efficiency.
- Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys.
Metric - NPS/Transactional Survey
- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters.
Customer visits might be required
- Manage escalations for your customers.
- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
- Follow up on quotes and quality issues
- Act as voice of the Customer for internal support departments
- Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
- Take ownership for actions and follow through on tasks until resolved
**Basic Requirements**:
- BA or BS degree
- English
- 1-3 years of experience in similar position
- Experience working under a manufacture/industrial environment
**Desirables**:
- SAP knowledge
**Competencies**:
- Values: Integrity, Accountability,Teamwork, Innovation
-
Customer Service Specialist
hace 4 días
Hermosillo, Sonora, México cristina urias A tiempo completoWe are a dynamic company, Cristina Urias, looking for a highly skilled and motivated Customer Service Specialist to join our team.Job SummaryWe are seeking a knowledgeable and charismatic Phone Sales Representative to assist customers in determining their questions, needs, and reasons for patronage. The ideal candidate will have excellent communication...
-
Customer Service Representative
hace 7 días
Hermosillo, Sonora, México The Results Companies A tiempo completoCustomer Service Representative Onsite in HermosilloPaid Training, Competitive Salary, Medical Law Benefits, and Endless Career Growth OpportunitiesInterview Today Immediate Start Dates AvailableAre you ready to reward yourself with a stable, fun, and challenging career in Customer Service? At ResultsCX, we will invest in you and your career journey. You can...
-
Customer Service Representative
hace 1 día
Hermosillo, Sonora, México ResultsCX A tiempo completoCustomer Service Representative Onsite in HermosilloPaid Training, Competitive Salary, Medical Law Benefits, and Endless Career Growth OpportunitiesInterview Today Immediate Start Dates AvailableAre you ready to reward yourself with a stable, fun, and challenging career in Customer Service? At ResultsCX, we will invest in you and your career journey. You can...
-
Mgr I Customer Service
hace 1 semana
Hermosillo, Sonora, México Te Connectivity Corporation A tiempo completoAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Team works closely with Trade and OEM customers, company sales, and service representatives to manage a range of pre-sales and post-sales service functions...
-
Mgr I Customer Service
hace 5 días
Hermosillo, Sonora, México Te Connectivity Corporation A tiempo completoAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Team works closely with Trade and OEM customers, company sales, and service representatives to manage a range of pre-sales and post-sales service functions...
-
Customer Service Specialist
hace 1 día
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
mgr i customer service
hace 1 semana
Hermosillo, Sonora, México TE Connectivity Corporation A tiempo completoAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Team works closely with Trade and OEM customers, company sales, and service representatives to manage a range of pre-sales and post-sales service functions...
-
Customer Service Representative Remote
hace 5 días
Hermosillo, Sonora, México Resultscx A tiempo completo**Customer Service Representative - Remote**Paid Training, Competitive Salary, Medical Law Benefits, and Endless Career Growth OpportunitiesInterview TodayImmediate Start Dates AvailableWork in the comfort of your own home and reward yourself with a stable, fun, and challenging career in Customer ServiceAt ResultsCX, we will invest in you and your career...
-
Customer Service Specialist Ii
hace 1 semana
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions.They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE's products or services.They may promote and sell our...
-
Customer Service Specialist Ii
hace 1 semana
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
Customer Service Specialist Ii
hace 2 semanas
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
Customer Service Specialist Ii
hace 6 horas
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
Customer Service Specialist Ii
hace 2 semanas
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
Recovery & Customer Service Representative
hace 2 semanas
Hermosillo, Sonora, México Intugo A tiempo completo**Job Description: Call Center Recovery Specialist****Main Functions**:As a Call Center Recovery Specialist, you will be responsible for proactively contacting customers with overdue accounts to recover outstanding balances.Your primary focus will be on facilitating payment by phone while ensuring accuracy in consumers' contact information.**Key...
-
Customer Service Specialist Ii
hace 2 semanas
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
Bilingual Customer Service
hace 2 semanas
Hermosillo, Sonora, México Reclutamiento Vtr A tiempo completoThe Customer Service Representative is the main point of contact between the company and its customers.The main goal is to provide exceptional customer service, resolve issues, and ensure customer satisfaction in all interactions.This includes handling inquiries, claims, and providing information about products or services.**Responsibilities and...
-
S-E-Se Customer Service
hace 3 semanas
Hermosillo, Sonora, México Leoni A tiempo completoA global manufacturing company is looking for an experienced Customer service to join our team, located in Mexico.We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.**Expert Customer...
-
S-E-Se Customer Service
hace 1 semana
Hermosillo, Sonora, México Leoni A tiempo completoA global manufacturing company is looking for an experienced Customer Service Specialistt to join our team, located in Mexico.We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.**Customer...
-
Customer Service Representative
hace 3 semanas
Hermosillo, Sonora, México Intugo A tiempo completo_This is a _**On Site**_ _position._**Job Title: Customer Service Agent****Responsibilities**:- Engage with Customers, tailoring interactions for an exceptional experience.- Addresscustomer needs.- Provide accurate information and resolve issues.- Handle feedback and complaints professionally, striving for Customer satisfaction.- Stay updated on regulations...
-
Customer Service
hace 4 días
Hermosillo, Sonora, México Grupo Gamas A tiempo completoGrupo GAMAS solicita**:Customer Service Atraccion****Objetivo del Puesto**:Responsable de procesos relacionados al proyecto/información de atención y atracción del cliente.Análisis para prospectar clientes y de satisfacción de clientes actuales mediante llamadas telefónicas.**Conocimientos y Habilidades Requeridos**:- Atención a llamadas...
