Bilingual Customer Service Representative

hace 3 semanas

Guadalajara, Jalisco, México Support Zebra A tiempo completo

**Industry**: HR Solutions - Specializing in Risk Management, Employee Benefits, and Payroll Services

**Job Description**:
We value the role of a Bilingual Customer Service Representative as a crucial part of our team.
As a fluent English and Spanish speaker, you'll be the first point of contact for our Spanish-speaking clients, handling their inquiries, resolving concerns, and providing guidance on HR solutions.
Your proactive communication and problem-solving skills will be instrumental in ensuring client satisfaction.
If you're ready to take on this vital role, we want you on our team
**Responsibilities**:

- Assist with benefits enrollment, temporary ID cards, and 401k matters.
- Provide login assistance for various technology platforms.
- Address payroll concerns, including direct deposit, PTO, W2/W4, and payroll deductions.
- Handle HR grievances and escalate as needed.
- Build strong relationships with clients, fostering trust and loyalty.
Preferred Qualifications:

- Good communication skills (verbal, listening, and written) in English and Spanish.
- High attention to detail and strong problem-solving skills.
- Tech-savvy with the ability to navigate various systems.
- A background in administrative or HR work is desirable.
Join Our Team:
Application:
Pay: From $10,000.00 per month

Application Question(s):

- This role will require you to provide your equipment.
Do you have a personal computer or laptop?
**Experience**:

- Call center: 1 year (required)

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