Senior Operations Analyst

hace 2 semanas


San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

**What you will do?
Job Scope & Purpose**

**How you will do it?
Essential Job Responsibilities**

**Incident Management, Problem Management**
- Identify and implement solutions for recurring incidents and problems to minimize downtime for impacted IT services.
- Ensure timely resolution of incidents within predefined SLAs.
- Record all incidents and problems in a central repository or knowledge base.
- Collaborate with the problem management team to drive proactive and reactive problem management.
- Conduct periodic reviews and define procedures for problem control and incident management.
- Coordinate and monitor incident and problem resolution for vendor-managed products.
- Conduct Post-Implementation Reviews (PIR) to drive continuous improvement.
**Technical Change Management**
- Enforce standardized methods for building, testing, and implementing changes that meet service levels.
- Collaborate with the business and IT to ensure change requests align with business requirements.
- Maintain records of changes and prioritize, plan, test, implement, document, and review authorized changes in a controlled manner.
- Identify critical changes that require guidance from the Change Advisory Board for assessment, prioritization, and scheduling.
**Other key responsibilities**:

- Advise clients on various business process services to identify, assess, manage, and measure organizational capabilities.
- Collaborate with client technology professionals and third-party strategic alliances to implement technology solutions.
- Engage in project management, execution, and reporting, as well as building and maintaining client relationships.
- Creating and working on technical designs to maintain and enhance automated solutions for JCI business processes.
- Focusing on code development and technical excellence of automated solutions, ensuring replicability.
- Using ServiceNow for IT Service/Change Management tracking and MS Azure DevOps for workload management.
- Improving skills in automation products through certifications and self-study in AI, OCR, and machine learning.
We are expanding our team to include individuals with experience in RPA (Robotic Process Automation).
This team will collaborate to implement automation tools such as UiPath, MS Power Platform and Blue Prism.
As an Operations Analyst, you will develop and document RPA configuration best practices, configure new RPA processes and objects using efficient workflow principles, and solve issues that arise in the day-to-day running of RPA processes.
The Automation Operations team is part of the global Enterprise Automation CoE team within Corporate IT.
You will report to the Automation Operations Team Lead and collaborate with various team members to drive improvements in Automation Operations.
**What we look for?
Position Requirements**

**Required**
- Bachelor's Degree
- Mastery of Automation tools such as UiPath or MS Power Platform.
- Understanding of basic object-oriented concepts.
- Basic knowledge of code troubleshooting.
- Strong problem-solving skills.
- Self-motivated, team player, action-oriented, and results-driven.
- Good verbal and written communication skills.
- Business proficiency in English.
**Preferred**
- Proficiency in programming languages such as C, C++, Java, Python, or.NET.
- Demonstrable knowledge of Windows server operating systems.
- General understanding of networking concepts.
- Knowledge of troubleshooting tools and techniques related to networks and systems.
- General knowledge of SQL server.
- Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion._


  • Senior Financial Analyst

    hace 13 horas


    San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

    Job Description:We are seeking a Senior Accountant Analyst to drive impactful financial analysis and lead critical financial processes within a dynamic and global organization. This individual will collaborate with cross-functional teams and play a key role in shaping the Company's financial strategy and operations.Key Responsibilities:Review and analyze P&L...


  • San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completo

    Job Description:This Senior Financial Analyst Role is responsible for supporting the financial and analytical processes associated with the Corporate Controlling Department at Johnson Controls, Inc.Main Responsibilities:Prepare monthly/recurring journal entries.Complete balance sheet reconciliations and analysis to detect errors or inconsistencies.Record and...


  • San Pedro Garza García (Jesús María), Nuevo León, México Johnson Controls A tiempo completo

    Job Description:The People Operations Analyst will play a key role in supporting the HR function at Johnson Controls. This role involves providing exceptional support to employees and managers across the organization.Key responsibilities include managing employee inquires and resolving complex HR-related issues. You will work closely with HR Business...

  • Operations Analyst

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Unilink Transportation A tiempo completo

    **DESCRIPTION**The Operation Analyst will ensure that all of our clients' portals are updated in real time while ensuring that they collect 100% of the available detentions.**KEY RESPONSABILITIES**- Check that all portals are updated in real time.- Ensure that trackers are requesting detentions in a timely manner.- Report how much detention was available to...


  • San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

    We are hiring a **Senior Accountant Analyst** who will be primarily responsible of the accounting function of the Steelcase manufacturing plants.**Primary Responsibilities**:- Manage daily accounting operations: Handle various ERP transactions including accruals, amortizations, reclassifications, and allocations.- Prepare Balance Sheet account...


  • San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

    We are hiring a Senior Accountant Analyst to drive impactful financial analysis and lead critical financial processes within a dynamic and global organization. You'll collaborate with cross-functional teams and play a key role in shaping the Company's financial strategy and operations.What You Will Be Doing:Review and analysis of P&L and Balance Sheet...


  • San Pedro Garza García, Nuevo León, México Steelcase Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Team Member to join our project operations team. This individual will be responsible for providing support for cross-functional initiatives and ensuring the successful completion of projects.Your Key Responsibilities:Provide support for project timelines and budgetsAssist in leading project meetings and...

  • Sr Billing Analyst

    hace 2 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Overview: As a Senior Billing Analyst at Johnson Controls, you will play a critical role in managing and optimizing our billing processes. You will ensure timely and accurate billing for our clients while supporting the finance team in various billing-related tasks.Key Responsibilities:Manage the billing cycle from invoice creation to payment...

  • Workforce Analyst

    hace 3 días


    San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completo

    Job Overview:In this role, you will provide critical support to our HR team, ensuring seamless day-to-day operations. As a Workforce Analyst, you will be the primary point of contact for employees and leaders, handling inquiries and cases via phone or email.About the Job:We are seeking a highly skilled individual to join our HR Service Center as an Analyst....

  • IT Analyst

    hace 7 días


    San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completo

    IT AnalystWhat you will do?As an IT Analyst, you will report directly to the Manager of IT Operations for Time and Attendance Applications. Your responsibilities will include the execution of operational aspects related to Kronos Workforce Central, Workforce Management Pro, and our related time systems. This will involve collaborating with cross-functional...

  • Operations Director

    hace 7 días


    San Pedro Garza García, Nuevo León, México Michael Page International México Reclutamiento Especializado S.A. de C.V A tiempo completo

    Michael Page International México Reclutamiento Especializado S.A. de C.V seeks an exceptional General Manager to lead their new locations. The ideal candidate will have a proven track record of directing and coordinating all operations within the location, formulating and implementing strategic plans to enhance sales performance, and collaborating with...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    At SAP, we foster a collaborative environment where you can excel and contribute to the success of our clients. As a senior specialist in SAP Basis Services, you will be responsible for ensuring high-quality service delivery in our 24/7 operations center.We are seeking an experienced professional with expertise in infrastructure and basis administration, who...

  • Financial Analyst

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    What You Will Do: We are hiring a Financial Analyst.This individual works in the Functional Finance department amongst a team of other analysts, supporting the monthly reporting and analysis process, weekly forecast, financial quarterly forecasts, annual budgeting, and outlook process.The financial analyst will provide support including preparing the input...

  • Operation Analyst

    hace 2 semanas


    San Pedro Garza García, Nuevo León, México John Deere A tiempo completo

    There are 7 billion people on this planet.And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate.Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere.And it's why we're investing in our people and our technology like never before in our...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    OverviewWe empower the world to run better by delivering exceptional service and solutions.SAP's mission is to enable our customers to achieve their full potential by leveraging our expertise in cloud infrastructure management, technical operations, and basis services.Our team is passionate about driving innovation and excellence in every aspect of our work,...

  • Senior Accounting Analyst

    hace 2 semanas


    San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

    We are hiring a Senior Accounting Analyst to drive impactful financial analysis and lead critical financial processes within a dynamic and global organization.You'll collaborate with cross-functional teams and play a key role in shaping the Company's financial strategy and operations.What You Will Be Doing:Review and analysis of P&L and Balance Sheet...

  • Financial Analyst

    hace 2 días


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    What You Will Do: We are hiring a Financial Analyst. This individual works in the Functional Finance department amongst a team of other analysts, supporting the monthly reporting and analysis process, weekly forecast, financial quarterly forecasts, annual budgeting, and outlook process. The financial analyst will provide support including preparing the input...

  • Data Analyst

    hace 1 semana


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    **What you will do**As a Data Analyst within the Johnson Controls Global Products Planning organization, you will be responsible for diving deep into large, fragmented, and complex data sets that span our entire supply chain.This position will require a creative problem solver who isn't afraid to get down into the details and build out digital solutions to...

  • It Analyst

    hace 4 días


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    IT AnalystWhat you will do ?As an IT Analyst, you will report directly to the Manager of IT Operations for Time and Attendance Applications.Your responsibilities will include the execution of operational aspects related to Kronos Workforce Central, Workforce Management Pro, and our related time systems.This will involve collaborating with cross-functional...


  • San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completo

    Johnson Controls, Inc. is a global diversified technology and multi-industrial leader serving a wide range of customers in over 150 countries.Job OverviewWe are seeking an experienced Strategic Data Analyst III to join our Procurement Execution Center as a key member of the team.The ideal candidate will have a strong background in business intelligence, data...