Head Of Order Desk
hace 1 día
FLS is a leading, minerals processing supplier to the global mining industry.
We deliver proven technologies and services and expertise across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.
We are building a Global Business Center (GBC) in Monterrey.
Our GBC in Monterrey will provide key services across our business including IT, Finance, HR, Customer Service and our Manufacturing Center of Excellence…just to name a few.
At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let's talkWe are a globally, diverse, and multicultural organization with ~8,000 colleagues operating out of 40+ countries earning about 3b EUR in 2023.
In addition to a competitive salary and benefit package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations.
Come join usJob Scope The Head of Order Desk Monterrey in SBL oversees the end-to-end process of preparing proposals, securing orders, and ensuring the efficient execution of contracts on a global scale.
This role is critical in driving business growth by managing the proposal process, optimizing order execution, and ensuring that customer expectations are met or exceeded.
The Head of Order Desk Monterrey will work closely with cross-functional teams, including sales, engineering, procurement, and logistics, to deliver high-quality proposals and flawless order fulfillment.
Takes ownership for effective establishment, integration, and management of the Global Business Centres and Industry Order Desk of assigned product lines within the Service Business Line.
The role is responsible for executing and streamlining global processes, gradually moving closer to, and allowing for, one global process, enabling a higher service level for the sales organizations.
The role will ensure collaboration and alignment with the regional order desk teams.The role is established under the Global Proposal & Order Desk team in SBL.Your responsibilitiesSupport establishing a global process for the Order Desk function, taking best practices from current ways of operation into accountOversees and manages the Order Desk resources that are located in the GBC MonterreyCreates a setup that allows for global visibility and KPI's that are comparable and can be used for continuous improvement of the function globallyCollaborates with the regional teams to drive efficiency throughout all teams globallyWhat you bringBachelor's degree in Business Administration, Engineering, Supply Chain Management, or a related field.
Minimum of 5 years of experience in a leadership role within the Customer service role/function, with a proven track record of driving business growth and operational excellence.Excellent sales, financial, analytical and problem-solving skills.
Existing strong network of key stakeholders within the mineral processing industry.Excellent oral, written and interpersonal communication skills.Proven ability to grow and develop team members and potential leaders.
Ability to build a cohesive and engaged team focus on meeting customer needsAs an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
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Head of Order Desk
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