Customer Service
hace 3 semanas
**Vacante para la empresa Itanna Servicios en Capital Humano en San Juan Del Río, Querétaro**:
El Customer Service es responsable de brindar un servicio excepcional al cliente durante todo el ciclo de la compra, asegurando la correcta atención antes, durante y después de la colocación de una orden.
**Responsabilidades**:
- Brindar una atención de alta calidad a clientes actuales y prospectos tanto por teléfono como por correoelectrónico.
- Generar cotizaciones precisas y transparentes de los productos solicitados por los clientes, proporcionandoinformación clara y detallada.
- Gestionar las órdenes de compra y coordinar con el equipo de ventas y el área de inventarios para asegurar quelos productos sean entregados en los tiempos comprometidos.
- Realizar llamadas de prospección a nuevos clientes y canalizarlos con el Gerente de Ventas Regional.
- Coordinar con el Gerente de Ventas Regional y el área de Inventarios la integración de los números de parte delos contratos y garantizar la entrega puntual de los productos.
- Atender y resolver problemas o quejas de los clientes, buscando soluciones eficaces y rápidas.
- Mantener una comunicación abierta y honesta con los clientes, brindando la información actualizada sobre suspedidos y productos.
**Requisitos**:
- Mínimo 2-3 años en atención al cliente, preferentemente en ventas o áreas comerciales.
- Al menos 1-2 años de experiência en atención al cliente por teléfono.
- Ventas (Deseable): Experiência en ventas o en un puesto relacionado será considerado un plus.
- Dominio de Microsoft Office, Outlook y SAP
Ofrecemos:
Salario mensual de $14,000 pesos Brutos
Prestaciones Superiores a las de la ley
30 días de aguinaldo
25% de prima vacacional y vacaciones conforme a la LFT
$2000 mensuales en vales de despensa
Fondo de ahorro 7.5% con tope de ley
Horario de 8:00 am a 5:30 pm de lunes a viernes.
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Marketing / RRPP / Comunicación
**Industria**:
Automotriz
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