Bilingual Customer Service Representative

hace 7 días


Monterrey, Nuevo León, México Tata Consultancy Services A tiempo completo

**TATA Consultancy Services (TCS)**.
a world leader in IT services with a presence in more than 40 countries and collaboration with renowned companies, seeks:
**Bilingual customer service representative
**

**Responsibilities**:

- Receive inbound bilingual phone calls (Spanish/English) from US customers around basic customer service queries
- Document and log service requests for support groups or escalation teams for customer issues solution
- Identify and perform an upselling process for potential cases to upgrade services/products
- Provide knowledgeable answers to questions about products, basic technical queries, and services.
**Shifts and Training**
- Rotate shifts across 16/7 Operation ( Monday to Sunday), 2 days off per week
- Availability to work from the office for a minimum of _**9-12 **_weeks, post this period agents will undergo an evaluation to be considered for the WFH scheme based on their performance.
- Availability for Product Training and On the Job Training from Tuesday to Saturday

**Required Skillset**
- Proficient in English ( written and spoken)
- 2+ Years Experience Minimum in voice customer care supporting US Based customers.
Experience can be related to Customer Care, Tech Support, Collections, Billing, Etc.
- 1+ Year Experience Minimum in product sales (Cold sale, Upsell)

**Salary**: $19,000.00 per month

Work Location: In person



  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Hro A tiempo completo

    We are looking for a **Bilingual Customer Service Representative**, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers.They're patient, empathetic, and passionately...


  • Monterrey, Nuevo León, México Cs Enterprises At Connectnet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Monterrey, Nuevo León**:**Bilingual Customer Service Agent - No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.**_Key...


  • Monterrey, Nuevo León, México Cs Enterprises At Connectnet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Monterrey, Nuevo León**:**Bilingual Customer Service Agent (Home Office Available) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an...


  • Monterrey, Nuevo León, México Jinzai A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**:**BILINGUAL CUSTOMER SERVICE REPRESENTATIVE.****Empresa importante localizada en Hermosillo****Solicita Ejecutivos Telefonicos Bilingues****Campaña atencion a clientes.****FLEETCORE****Funcion principal darle atencion al cliente sobre las tarjetas, darles el balance, y tomarles el...


  • Monterrey, Nuevo León, México Hro A tiempo completo

    **Job brief**We are looking for a customer-oriented service representative.What does a **Bilingual Customer Service** do?A Bilingual Customer Service, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency, to provide customer...


  • Monterrey, Nuevo León, México Uline A tiempo completo

    **Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Monterrey Branch****Carr.Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L.Mexico 66627**Customer Service is the heartbeat of UlineAs a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our...


  • Monterrey, Nuevo León, México Centris A tiempo completo

    "**Centris**,is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations.Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey and Aguascalientes.We are looking for a...


  • Monterrey, Nuevo León, México Uline A tiempo completo

    **Customer Service Representative****Pay from $30,900 pesos per month to $34,400 pesos per month****Monterrey Branch****Carr.Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L.Mexico 66627**Customer Service is the heartbeat of UlineAs a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our...


  • Monterrey, Nuevo León, México Dme Service Solutions A tiempo completo

    **Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative**Location**: Hybrid**Reports to**: Customer Service Supervisor**Country**: Monterrey, Nuevo Leon, MexicoDME is a place entirely dedicated to delivering a meaningful experience customer to our clients in the US.We seek to nurture an environment where...


  • Monterrey, Nuevo León, México Dme Service Solutions A tiempo completo

    **Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative / Patient care specialist**Reports to**: Customer Service Supervisor**Location**: Monterrey, Nuevo Leon, Mexico- **We offer**:_- **Home office - 100%**:- **The company will provide the equipment**:- **Paid training - full amount**:- **Monday thru...


  • Monterrey, Nuevo León, México Afni, Inc. A tiempo completo

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City.In this role, you'll be using your customer interaction skills to deliver excellent customer service.**Requirements**:Customer Service Qualifications:- At least 12 months BPO experience handling international account.- At least...


  • Monterrey, Nuevo León, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000REQUIERES:- 18 años en adelante- Inglés Avanzado Conversacional- Preparatoria Terminada- 6 meses de Experiência en Call center- Radicar en Zona Metropolitana de Monterrey(INDISPENSABLE)*Prepa terminada*Gusto por servicio al cliente.*Experiência...