Deputy Boutique Manager

hace 2 semanas

Ecatepec de Morelos, México Richemont A tiempo completo

We're looking for a Deputy Boutique Manager (m/f/d) for our Boutique in Düsseldorf.
KEY RESPONSIBILITIES Team Management & People Development: Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times.
Ensures the day-to-day management, training, coaching & motivation of the boutique team.
Monitors individual objectives, evaluates individual performance, and supports personal development and talent development under the supervision of the Boutique Manager.
Ensures the proper knowledge & respect by all members of the team of the processes and Maison's procedures at all stages of the sales ceremony.
Boutique Operations & Administration: Supervises and is responsible for the back office and administration of the boutique.
Oversees the boutique expenses and ensures the execution and delivery in time of all boutique reports.
Implements and monitors all brand and boutique policies, procedures and guidelines.
Respects all group, Maison and boutique policies procedures and guidelines.
Participates in the set up and breakdown of the boutique.
Boutique Performance: Assist the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand & boutique targets.
Lead the implementation and monitoring of the boutique action plans.
Assist the Boutique Manager to optimize boutique quantitative and qualitative performance, notably through the breakdown of all boutique targets into monthly, daily and individual targets.
Responsible for the store turnover and for achieving sales objectives.
Client Relationship & Portfolio Development: Act as an Ambassador of the Maison and supports the Boutique Manager to enlarge the boutique clients' portfolio, grow loyalty and build direct contacts with new clienteles as well as VIPs.
Master a strong knowledge of the boutique clienteles and assess local market opportunities assisting the Boutique Manager in the development of a proactive and effective client development strategy, implementing & monitoring relevant CRM programs and actions and their ROI.
Actively contributes to the organization & coordination of clients' treatments and boutique events.
Boutique Experience: Monitors the boutique welcoming & flows' fluidity (waiting time, space organization, clients' journeys...), and co-leads the Continuous Improvement process.
Contributes to growing and enriching the in-boutique service offer, ensuring a highly professional & unique client treatment and experience excellence.
What you will bring along: 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry plus relevant management experience.
Excellent communication skills in German and English.
Strong leadership skills and a keen sense for our customers.
Excellent analytical, organisational and interpersonal communication skills.
Resilient team player with a confident, open and appropriate demeanour.
Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management programme.
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