Business Operations Specialist
hace 3 semanas
Company Description
As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding or air or ocean freight.
Customs brokerage, vendor consolidation, cargo insurance, time-define transportation.
Order and risk management, warehousing.
distribution and customized logistics solutions.
Expeditors is headquartered in Seattle, Washington.
**Job Description**:
**Scope**: To lead and assist in our relentless pursuit of efficiency, operational excellence and world-class customer service.
**Analytical**: Has the ability to problem solve using quantitative and qualitative analysis to understand process issues.
Can map out processes and clearly identify areas for improvement and efficiency opportunities.
Comfortable analyzing large sets of complex data.
I**nfluential**: Can promote lean thinking and is skilled in implementing change.
Builds and maintains long term relationships with a district that results in positively influencing employee performance.
Inspires others by challenging, encouraging and guiding them through effective training and strong presentation skills.
Is flexible and adapts to unexpected events.
Pursuit of Excellence: Is strong willed and meets resistance as a challenge to overcome.
Passionate about lean mindset and willing to continuously learn and evolve.
Focused on improving customer service and employee experience.
**Specialist, Business Operations (District) Job-Specific Tasks and Duties**
**This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee.
**
- Drive full and proper usage of existing systems and tools by GEO's and Operations
- Introduce new processes, the underlying strategy and associated performance expectations to district operations in conjunction with receiving and rolling out new operating systems and related tools.
- Coach and mentor operations in the skill of providing meaningful feedback on new processes, systems and tools.
- Have a TBP with your Manager or support and contribute to the Tactical Business Plan of the district in an effort to ensure efficiency, world class service and global consistency.
- Drive the GBO strategy and objectives and collaborate with other district, regional, and global resources to build consistency in all processes leading to world class service.
- Be vocal in addressing local market conditions and regulations that may hinder the district from meeting the global standards.
Strive to find opportunities to align with the global standard despite local variances.
- Collaborate with local management to identify opportunities to improve quality, service, compliance, and profitability through the pursuit of efficiency and consistency.
- Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management
- Identify and prioritize problem areas within business operations through communication with operational staff and via (observation, process mapping, timing studies, and self-assessments) process analysis methods
- Monitor District Excellence metrics and promote behaviors and processes to close the performance gap within the district.
- Coach the district in root cause analysis and effective problem solving when identifying and closing corrective and preventative actions.
- Align with RBO and work alongside the district and regional ED&A / IS (if applicable) to deliver reporting and automation to the field.
- Communicate the measurable impact process improvements have had on our employees, customers and finances.
**Qualifications**:
**Qualifications**:
- Strong PC and analytical skills, including experience with Microsoft Office (Excel, Power Point, Visio).
Preferred but not Mandatory: Power BI, Sharepoint.
- ISO9001 Internal Auditor Certification strongly recommended within 1 year of onboarding
- Understanding of Quality / Lean principles and effective problem solving techniques
- Effective interpersonal skills, with ability to relate to employees at all levels
- Effective project management skills
- If Internal applicant - Expeditors Product and Service knowledge.
Additional Information
- All your information will be kept confidential according to EEO guidelines.
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