Collections Resolution Analyst

hace 1 semana


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**Responsibilities**:

- Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.
- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customers.
- Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels.
- Initiates the dispute resolution process with internal partners and follows the issue to ensure resolution.
- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
- Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage.
- Conducts proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes.
- Conducts regular trainings and provides ongoing training for new and existing team members.
**Education and Experience Required**:

- First level university degree with a focus in Finance or Economics.
MBA preferred.
- Typically 4-6 years of experience in Credit & Collections, internally.
- Experience in handling a Latin America portfolio, preferred.
- Automation skills and knowledge, preferred.
**Knowledge and Skills**:

- Strong written and verbal communication, negotiation, and conflict resolution skills.
- Excellent problem-solving and analytical skills.
- Proficiency in computer and technical skills
- Strong prioritization and adaptability skills.
- Solid understanding of risk mitigation tools.
- Advanced relationship-building and leadership skills.
- Comprehensive understanding of collection processes, financial principles, and channel partners.
- Advanced understanding of dispute management processes.
- Strong understanding of customers' internal payment processes and financial concepts.
- Data-driven decision-making abilities.
- Continuous improvement mindset and change management skills.
- Ability to conduct trainings and lead process improvement initiatives.
- Experience with developing and implementing best practices in collections and dispute resolution.



  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    The Collections Resolution Analyst will solve common and complex business issues within established guidelines and recommends appropriate alternatives for the Latin America region.Works on problems of diverse complexity and scope.May act as a team or project leader providing direction to team activities and facilitating information validation and team...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Disputes Resolution Analyst page is loadedDisputes Resolution AnalystApply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 2, 2025 (11 days left to apply) job requisition id 3149281 Disputes Resolution AnalystDescription -Job SummaryThe disputes Analyst oversees working alongside...

  • Collections Analyst

    hace 3 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria.Join us in reinventing the standard for diversity and inclusion.Bring your awesomeness, and just be youAs a LATAM Collections Analyst within our Global Indirect Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and...

  • Collections Analyst

    hace 3 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria.Join us in reinventing the standard for diversity and inclusion.Bring your awesomeness, and just be youAs a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria.Join us in reinventing the standard for diversity and inclusion.Bring your awesomeness, and just be youAs a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding...

  • Cash Collections Analyst

    hace 2 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    As a Collections Analyst within our Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.**What will your day consist of?**- Building a strategic relationship...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    Disputes Resolution AnalystDescription -Job SummaryThe disputes Analyst oversees working alongside stakeholders (Collections, Customer Ops, Logistics, B2B team, etc.) to investigate, and take corrective and preventive actions towards invoices that can be disputed by the customer to enable HP's cash-flow.ResponsibilitiesResolves non-collectable invoices...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria.Join us in reinventing the standard for diversity and inclusion.Bring your awesomeness, and just be youAs a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding...

  • Collections Analyst

    hace 2 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Responsibilities**:- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer- Recognizes trends for non- payment and resolves the issues by engaging internal...

  • Collections Analyst

    hace 3 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria.Join us in reinventing the standard for diversity and inclusion.Bring your awesomeness, and just be youAs a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary**As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer.- Responsibilities:_**Responsibilities**-...

  • Collections Analyst

    hace 2 días


    Tlaquepaque, Jalisco, México HP A tiempo completo

    Collections AnalystDescription -Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to...

  • Collections Analyst

    hace 2 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    In credit & collections you'll learn negotiation skills that you won't find in any financial organization.Also we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about.**_ Responsibilities: _**- Analyzes and researches customer receivables account delinquency and...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria.Join us in reinventing the standard for diversity and inclusion.Bring your awesomeness, and just be youAs a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer.You are responsible to ensure team workload distribution,...

  • Collections Specialist

    hace 2 días


    Tlaquepaque, Jalisco, México HP A tiempo completo

    Job SummaryThe collections specialist will analyze and research customer receivables account delinquency, determining the type of communication method to facilitate payment. They will resolve disputes related to customer payment on delinquent accounts and negotiate and ensure payment from the customer.Key skills and qualifications include:Intermediate...

  • Cash Collections Analyst

    hace 4 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    In credit & collections you'll learn negotiation skills that you won't find in any financial organization.Also we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about.**_ Responsibilities: _**- Analyzes and researches customer receivables account delinquency and...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    HP seeks a Conflict Resolution Specialist to oversee dispute resolution efforts and ensure timely cash flow. The ideal candidate will work closely with stakeholders to investigate invoices and implement corrective actions.The specialist will resolve non-collectable invoices through internal collaboration, document all interactions for compliance purposes,...

  • Financial Analyst

    hace 2 días


    Tlaquepaque, Jalisco, México HP A tiempo completo

    Collections analysts play a critical role in HP's finance operations, applying intermediate-level subject matter knowledge to solve various business issues.Working on problems of moderately complex scope, they act as informed team members, providing analysis of information and limited project direction input. They exercise independent judgment within defined...

  • Collections Analyst

    hace 3 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _**- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.- Recognizes trends for non- payment and resolves issues by engaging...