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Client Relationship Manager

hace 1 mes

Monterrey, Nuevo León, México Ams A tiempo completo

**About Us**:
We are AMS.
AMS is a global total workforce solutions firm founded in 1996.
We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces.
We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services.
Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values.
The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated.
We call this true workforce dexterity—and we're here to help you achieve it.
**The Role**:
To take ownership for the recruitment delivery, relationship management of a specific business function within a client ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved and value is generated for AMS.
The role holder is aligned to a specific client / business function within a client, and is responsible for their team's achievement of recruitment delivery targets and KPI's, (both quantitative and qualitative) whilst successfully achieving the agreed budget.
The Client Relationship Manager is responsible for building strong relationships with key client contacts, drives client satisfaction and best practice.
The Client Relationship Manager is responsible for all aspects of their team's development (Administrators, Recruiters, Principal Senior Recruiters), delivering an effective and efficient service in line with AMS and client expectations.
The Client Relationship Manager is expected to hold and work to maintain a sound level of specialist/technical expertise (eg.
sourcing strategies, recruitment models, best practice recruitment).
**Key Accountabilities**:

- Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly
- Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS' reputation within the business acting in an advisory capacity
- Partner with senior client stakeholders to define resourcing strategies and plans that meet client objectives and enable AMS to plan ahead
- Develop accurate hiring forecasts for the Business Unit(s) (BUs) supported and share with relevant AMS individuals
- Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability
- Build effective communication channels between the client hiring managers and the account team strengthening the relationship between AMS and the client
- Understand AMS people are a key market differentiator and genuinely committed to the development of direct reports and the team
- Accurate financial forecasting and a deep understanding of the team productivity to enable resource management
- Manage and escalate accordingly to the senior manager / head of the account
- Ensure data accuracy and review and analyze data to drive team performance
- Lead and manage teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times
- Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress
- Drive down non-compliance for assigned BU(s), increasing account revenue and profitability
- Work with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets
- Deliver continuous improvement projects and client specific projects
- Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately to relevant parties.
Support and / or manage the implementation of changes
- Responsible for spotting business development opportunities and engaging with the Senior Manager

**Skills & Experience**:

- **Bilingual in Spanish and English**:

- Deep knowledge of at least one market sector
- Experience of presenting to and solving issues for senior clients (e.g.
HR Leaders, Heads of Business) and gaining their agreement to a course of action
- Ability to liaise with and influence all levels of management to agree a change of direction or new process
- Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g.
decreased time to hire, increased quality of hire)
- Expert in behavioral / competency based interviewing (both in-person and virtually)
- Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast moving environment
- Experienced at producing business orientated management information and interpreting this to draw conclusions and make recommendations
- Subject matt