Customer Program Manager

hace 1 semana

Monterrey, Nuevo León, México Celestica A tiempo completo

Performs tasks such as, but not limited to, the following:

- Manage programs to achieve planned revenue & profits for large & complex customer accounts.
- Supports account planning, strategy development & sales.
Works with sales, business development, finance & customer to understand customer needs & develop proposals to meet those needs & helps develop long-term agreements on processes, charges, etc.
- Plays a key role in developing account sales strategies, & in this capacity, works directly with sales & marketing to implement with the customer.
- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
- Works as a member of & leads cross-functional teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule.
- Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution.
- Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
- Manages current & planned programs to achieve planned revenue.
- Develops plans to meet commitments & schedules for customers.
Develops action plans to correct out-of-plan conditions.
- Manages customer account profitability.
Provides forecasting & planning & monitoring of efficiency & execution of account strategies.
- Participates heavily in the pricing/bid preparation process & contract development & mgt.
Works with cost engineering, finance & SCM staff to coordinate efforts to analyze costs & price variances.
- Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
- Communicates frequently with customers to help ensure satisfaction with the company & the products.
- Solicits performance feedback & communicates information to internal teams and departments.
- Prepares, distributes & analyzes customer surveys & self-assessments.
- Receives & resolves customer issues & complaints.
Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
- Provides performance reporting & analysis for monthly Operations Reviews & quarterly Customer Performance Reviews.
- Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction.
- Analyzes performance relative to targets.
Develops & implements plans to address problem areas.
**Knowledge/Skills/Competencies**:

- In-depth knowledge and has advanced expertise of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with Celestica service offerings.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Very strong customer contact, negotiation and problem resolution skills.
- Excellent presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively and independently lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Physical Demands**:

- Duties of this position are performed in a normal office environment or manufacturing floor
- Likely there will be a significant amount of travel between customer and Celestica locations

**Typical Experience**:
- Ten plus years of relevant experience

**Typical Education**:
- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography

Celestica is an equal opportunity employer.
All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands.
Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges.
As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.
Headquartered in Toronto, with talented teams spanning 40+ locations in 1

  • Program Manager

    hace 4 días

    Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    **Program Manager****Monterrey, N.L.****About the Optimas**:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world.Our local, on-the-ground teams understand the nuances of every community we serve.This...

  • Customer Program Manager

    hace 3 semanas

    Monterrey, Nuevo León, México Celestica A tiempo completo

    This job is a first-level manager within a site.Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group.This includes establishing annual plans/objectives and interpretation of policies related to the functional area.Contributes to...

  • Program Manager

    hace 7 días

    Monterrey, Nuevo León, México Joyson Safety Systems A tiempo completo

    The Program Manager is responsible for the development and execution of a portfolio of projects for the organization. You will be responsible for ensuring and managing new model programs to ensure that implementation and prescribed activities are carried out.Requirements:Bachelor's degree in engineering or related field; or equivalent combination of...

  • Program Administrator

    hace 4 semanas

    Monterrey, Nuevo León, México Vertiv Group Corp A tiempo completo

    ***The Program Administrator will coordinate, manage, and administer relevant project documentation relating to the Vertiv projects.The role will also support the Program Managers in developing a standard set of procedural documents for utilization on future Vertiv projects.A major part of the role will be Oracle ordering, Procore system development,...

  • Customer Experience Manager

    hace 7 días

    Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    Job OverviewWe are seeking a skilled Customer Experience Manager to join our team. The ideal candidate will have a strong background in customer service and operations, with a proven track record of delivering exceptional results.

  • Customer Success Management Program Lead

    hace 3 días

    Monterrey, Nuevo León, México Futurerecruit A tiempo completo

    **Job Summary:**Futurerecruit seeks a Senior Manager Operations Excellence to lead our Customer Success Management program. This role requires strong leadership and analytical skills, as well as experience managing Customer Success Managers/Leaders and/or Account Managers.**Key Responsibilities:Develop and implement strategies to improve customer...

  • Project/Program Manager

    hace 4 semanas

    Monterrey, Nuevo León, México Sequoia Connect A tiempo completo

    Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise.They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies.They focus on leveraging next-generation...

  • Material Program Manager

    hace 1 semana

    Monterrey, Nuevo León, México S2S Soft Llc A tiempo completo

    Job Title : Materials Program ManagerJob Location : Monterrey, MX(Remote)Duration : Long Term contractThe Materials Program Manager is responsible to support the NPI team - New Product Introduction - by ensuring critical tool components are procurement competitive and delivered on time based off aggressive schedule.The role is of significant importance as it...

  • Material Program Manager

    hace 4 semanas

    Monterrey, Nuevo León, México S2S Soft A tiempo completo

    **Title:- Materials Program Manager****Location:- Monterra, Mexico - Initial remote****Duration:- Contract**The Materials Program Manager is responsible to support the NPI team - New Product Introduction - by ensuring critical tool components are procurement competitive and delivered on time based off aggressive schedule.The role is of significant importance...

  • National Program Manager

    hace 5 días

    Monterrey, Nuevo León, México Bcd A tiempo completo

    **Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team****National Program Manager**In this role, you will be accountable for advising and driving the growth and profitability of the client's business with BCD Travel.Establish and cultivate strong relationships with the influencers and decision-makers of assigned...

  • Customer Contract Manager Professional

    hace 5 días

    Monterrey, Nuevo León, México GE Vernova A tiempo completo

    Job OverviewAt GE Vernova, we're seeking a skilled Customer Contract Manager to join our team. This role offers the opportunity to provide support on pre- and post-contractual administration & management, Terms & Conditions of the contract, and the Management of claims.This position involves definition, management, and execution of risk modeling activities...

  • Customer Relationship Manager

    hace 3 días

    Monterrey, Nuevo León, México Genuine Parts Company A tiempo completo

    Job DescriptionThis Customer Relationship Manager position is an exciting opportunity to build and maintain strong relationships with customers, driving revenue growth and customer satisfaction.Key Responsibilities:Develop and implement customized sales strategies to meet customer needsCollaborate with cross-functional teams to provide exceptional customer...

  • Manager-Customer Experience

    hace 1 semana

    Monterrey, Nuevo León, México Sutherland A tiempo completo

    Job DescriptionSutherland is seeking an organized and reliable person to join us as a Customer Experience Manager.We are a group of driven and supportive individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youCustomer Experience Managers in this role get to:...

  • Program Manager

    hace 5 días

    Monterrey, Nuevo León, México Dataart A tiempo completo

    Client: Our client boasts a 40-year legacy, specializing in personalized retirement services and strategic tax planning.They empower investors with unique opportunities in non-traditional assets like real estate, private equity, precious metals, etc.Project overview: The project is in its initial stages.We are looking for Program Manager to take the lead in...

  • Program Manager

    hace 3 semanas

    Monterrey, Nuevo León, México Vertiv Co. A tiempo completo

    The Program Manager will plan, direct, and coordinate activities of designated new product development projects, existing product update projects, or strategic initiatives.This position has full responsibility and ownership for ensuring the goals and objectives of projects are accomplished within prescribed time frame and profitability by performing the...

  • EHS Program Manager

    hace 3 días

    Monterrey, Nuevo León, México Ge Healthcare A tiempo completo

    **About Ge Healthcare:**We are seeking a skilled EHS Program Manager to join our team at Ge Healthcare.**Job Description Summary:**The EHS Program Manager will be responsible for the day-to-day Environmental Health and Safety (EHS) activities and support at our facility.This includes the development, planning, and execution of EHS programs and policies. The...

  • Project/Program Manager On Site Monterrey

    hace 2 semanas

    Monterrey, Nuevo León, México Gsb A tiempo completo

    Important IT company At the Latin American level, growth requires:**Project/Program manager****Job description**:- 10 years as Project manager.Experience tracking project activities, managing risks, reporting status, etc.- Experience with Agile/Scrum 2-3 years- Technical background on infrastructure projects (Oracle DB, OS, Firewalls, Disaster Recovery,...

  • Strategic Customer Operations Manager

    hace 3 días

    Monterrey, Nuevo León, México Celestica A tiempo completo

    About This RoleCelestica is seeking a skilled Strategic Customer Operations Manager to join our team. In this role, you will be responsible for overseeing the day-to-day activities of customer accounts to ensure timely product deliveries and project/program schedules.Key ResponsibilitiesWork as a member of a team responsible for managing customer accounts,...

  • Program Manager Microsoft Bilingüe Remoto

    hace 3 semanas

    Monterrey, Nuevo León, México Reclutamiento It A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**:**Sobre quienes somos**- Socio estratégico de Microsoft, un gran lugar para trabajar y desarrollarte a largo plazo, somos un grupo de empresas dedicadas a soluciones de software corporativo, socios premier a nível Latambuscamos un Gerente de Programas Programa Partner Manager Bilingüe...

  • Customer Service Manager

    hace 5 días

    Monterrey, Nuevo León, México Lean People A tiempo completo

    **Empresa comercializadora internacional****Customer Service Manager****Objetivo del Puesto**:El Customer Service Manager será responsable de liderar y gestionar el equipo de atención al cliente, asegurando que se brinde un servicio excepcional a los clientes de la empresa.Su objetivo principal será garantizar la satisfacción del cliente, resolver...