Senior Technical Support Analyst

hace 4 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

Oracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering.
As a Senior Technical Support Analyst, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of these products.
ota-ay-mxsup

Career Level - IC3

**Functional/Technical Knowledge & Skills**
- Excellent analytical and problem solving skills
- Required knowledge in E-business logistics (Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications, Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering)
- Working knowledge of other SCM products like Oracle Order Management, Purchasing is a plus.
- Functional/Technical background in assigned product area (SCM products) and exposure to associated systems and software.
This includes usage of Application Product Interfaces (APIs), Interfaces etc.
along with ability to map requirements to existing features.
- Technical skills in any 3 of the following are desirable: RDBMS, SQL, PL-SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
- Understanding of structured SQL statements and how they are executed in the RDBMS (SQL/ PLSQL) helpful.
- Ability to read and decipher software Log and Trace files, Performance Tuning, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution
- Demonstrates strong and sound judgment to expedite or facilitate the development of solutions to customer issues in a reactive or proactive mode.
- Good understanding of different business scenarios and ability to assess the criticality an issue has on the customer's business.
**Personal Attributes**:

- Customer Focused
- Self-motivated
- Proactive
- Excellent English Communication Skills (verbal and written)
- Focus on Relationships (internal and external)
- Team Player
- Results Focused
- Enthusiasm
- Flexibility
- Organizational Skills
- Coaching/Knowledge Transfer Ability
- Comfortable working under stress
- Willing to work weekends occasionallyWilling to work in shifts if needed

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.



  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Overview">The Oracle Senior Technical Support Analyst - Fusion Cloud position is a key role in our team, responsible for providing expert technical support to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) on issues related to the installation, recommended maintenance, and use of Oracle products.">This senior-level...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Description:As a Senior Technical Support Analyst at Oracle, you will play a critical role in providing technical support to our customers, OEMs, and VARs. Your primary responsibility will be to provide timely and effective technical assistance to ensure seamless product usage and troubleshoot complex technical issues.Responsibilities and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Overview">This is a Senior Technical Support Engineer position that plays a key role in delivering post-sales support and solutions to the Oracle customer base.


  • Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Analyst

    hace 3 semanas


    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, Jalisco, México Stand 8 A tiempo completo

    Stand 8 is seeking a seasoned Technical Business Analyst to join our team and drive business process efficiency across our organization.The ideal candidate will have a strong understanding of business processes, technical systems, and Agile methodologies. This role requires excellent communication and interpersonal skills, as well as the ability to work...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    This posting is to cover a position in operations, as technical analyst:- The position requires working on shifts 365X7X24 and as well to work physically at Oracle office in Guadalajara (CAMPUS) into a labor framework that involves to follow a hybrid remote way (some days at the office others ones remotely) but it can require fully shifts support at the...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for:- Post-sales technical support of all SaaS Cloud Administrative activities.- This includes, but is not limited to, support of:- Environment refreshes (Moving data from a source environment to a target environment)- Planned and unplanned outages- Oracle SaaS Cloud Portal features &...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Do you thrive on tackling difficult problems?Do you aspire to join a team that utilizes your experience with source code and problem-solving skills to resolve important problems?This is your opportunity to join an industry leader in digital commerce.You will work with a comprehensive technology platform enabling customers to provide B2C and B2B solutions...


  • Zapopan, Jalisco, México Helpware A tiempo completo

    About UsAt Helpware, we're a technology-driven company with a global presence. We specialize in delivering exceptional Customer Experience and Operational Support to modern businesses.Position OverviewWe're seeking a Technical Support Representative who will assist clients with various products. As the initial point of contact for customer support issues,...


  • Zapopan, Jalisco, México Helpware A tiempo completo

    **About Us**Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.We specialize in offering top-notch Customer Experience and Operational Support to modern businesses.Our team of experts is committed to delivering exceptional...


  • Zapopan, Jalisco, México beBee Careers A tiempo completo

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.About the Role:Provide technical support via phone, email, and in-personAnalyze and troubleshoot complex technical issuesDevelop and maintain...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Job Overview**As a member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our global customer base.**Key Responsibilities:**Provide strategic technical support to ensure the highest level of customer satisfaction.Analyze complex issues, synthesize data, and develop effective...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Key Qualifications**:- 5-7 years of experience in analyzing deployment architectures, troubleshooting, and debugging issues in Oracle Fusion Applications developed using the ADF framework.- Have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA.- Exceptional communication...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Company OverviewAs a Principal Systems Analyst at Oracle, you will play a crucial role in delivering post-sales support and solutions to our customer base. Our team is dedicated to serving as an advocate for customer needs and resolving complex technical issues.Job DescriptionWe are seeking an experienced Technical Expert Support Specialist to join our CSS...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Department DescriptionThe CSS MCS organization consists of a diverse, highly skilled, and specialized team of Engineers, who partner with the Oracle Development, Sales and Support lines-of-business by providing technical subject matter experts for tailored complex and mission-critical IT environments.Job DescriptionPosition is for a Techno-functional Support...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Cloud Central team is looking for passionate, innovative, and talented team players who put customer success above everything in their job.We provide best-of-class end-user support to Oracle Cloud Portal (Gen1) & Cloud Console (Gen2) customers.The team oversees supporting business processes and functionality for multiple SaaS services and other cloud hosting...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Cloud Central team is looking for passionate, innovative, and talented team players who put customer success above everything in their job.We provide best-of-class end-user support to Oracle Cloud Portal (Gen1) & Cloud Console (Gen2) customers.The team oversees supporting business processes and functionality for multiple SaaS services and other cloud hosting...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Company OverviewAs a leading provider of innovative solutions, Oracle is committed to delivering exceptional customer experiences. Our team is dedicated to supporting clients with technical expertise and dedication.Job Description: As a Technical Support Specialist at Oracle, you will play a vital role in providing top-notch support to Spanish-speaking...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations.It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...