Csr Security Acvs

hace 3 semanas

San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

**What will you do?
**

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?
**

**Order Processing**
- Order input in SAP (different order types)
- Incoming calls management
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders

**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required.
(Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)

**Enquiry handling**
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative

**Customer care**
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products

**Filing & miscellaneous**
- Case management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details

**What are we looking for?
**
- Bachelor's degree in business, international relations or related.
- English Proficiency
- Previous experience as CSR
- Customer-oriented with a focus on details
- PC skills/ MS office
- Problem-solving
- SAP (desirable)

  • Ficosa Production Team Supervisor Leader

    hace 15 horas

    San Pablo de las Salinas, México Ficosa A tiempo completo

    MISSIONGeneral Functions OverviewWe are seeking an experienced Production Team Supervisor Leader to oversee the daily operations of our production team. As a key member of our team, you will be responsible for ensuring that all production processes run smoothly and efficiently.Main Responsibilities:Distribute and monitor teamwork, providing necessary support...

  • Supervisor / Shift Leader

    hace 4 semanas

    San Pablo de las Salinas, México Ficosa A tiempo completo

    MISSIONGENERAL FUNCTIONSPrepare equipment and workplaces and assign the operators to the various job positions depending on their technical knowledge and skills.Distribute and monitor the teamwork, as well as providing the necessary support for the correction of possible deviations.Train/coach new team leader/operator if Team Leader does not exist in the...

  • Supervisor / Shift Leader

    hace 1 semana

    San Pablo de las Salinas, México Ficosa A tiempo completo

    Ficosa is an equal opportunity employer.We strongly believe that a diverse workforce is key to our success of gender, nationality, age or others.Our focus is not only on our People, but as well on our Planet: protecting the environmente is one of the main targets to which we dedicate all our efforts to develop products and more efficient and sustainable...