Sr. Lead It Customer Support Analyst
hace 1 semana
**Title**:
Sr. Lead IT Customer Support Analyst
Provides telephone technical support to employees regarding technical aspects of assigned products.
Answers questions about installation, operation, configuration, customization and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
May escalates complex problems to senior level Technical Support Specialist or Supervisor.
Recognized as an external (Industry) thought leader within a strategic family or discipline.
Influences the strategy for the Group to address internal or external business and regulatory/compliance issues.
Proactively identifies and solves the most complex problems that impact the management and direction of the business for assigned Group.
May participate in the development of the product or business strategy for the Group.
Guides multidisciplinary projects or initiatives.
Progression to this level is typically restricted on the basis of business requirements.
Due to the complexity and uniqueness of the required skill set there are generally fewer incumbents at this level.
Recognized as an individual with advanced expertise which may span multiple disciplines.
Individuals in this category are often viewed as experts within the Industry and/or may be viewed as a consultative authority in matters within the realm of their responsibility.
-
IT Support Analyst
hace 3 días
Monterrey, Nuevo León, México Tata Consultancy Services A tiempo completoJob Description:The IT Support Analyst role at Tata Consultancy Services involves providing exceptional customer service and technical support to clients. As a key member of the team, you will be responsible for resolving complex technical issues, improving system performance, and collaborating with internal departments to meet IT needs.About the Role:This...
-
Team Lead Engineering It Support
hace 1 semana
Monterrey, Nuevo León, México Azka It Consulting A tiempo completoAZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as **Team Lead Engineering IT support****Requirements**:- You are experienced in PLM support, administration of PTC Windchill and its interfaces.- You have sound experience in the implementation of PLM...
-
Support Analyst
hace 2 semanas
Monterrey, Nuevo León, México Azka It Consulting A tiempo completo**AZKA IT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as **Support Analyst****Requirements**:- Provide prompt and effective technical support, ensuring timely resolution- Debug code, analyze logs, and perform root cause analysis to identify the underlying...
-
It Support Analyst
hace 1 semana
Monterrey, Nuevo León, México British American Tobacco A tiempo completo.**BAT MEXICO** **IS LOOKING FOR AN **IT SUPPORT ANALYST****SENIORITY LEVEL**:Non-manager**FUNCTION**: IT**LOCATION**:Monterrey**ROLE POSITIONING AND OBJECTIVES**This role is part of the IT Department.This role is part of the IT department and is responsible for end users on site support for the DBS Mexico Hub.Will assist with onsite presence on the...
-
Customer Service Representative
hace 2 días
Monterrey, Nuevo León, México GM Financial A tiempo completoAre you passionate about delivering exceptional customer experiences? As a Service Desk Technician at GM Financial, you will be the face of our organization, providing top-notch support to our customers.About the JobThe Help Desk Analyst- North America Support role requires a highly organized and detail-oriented individual who can effectively manage multiple...
-
Sr. Ar Analyst
hace 4 semanas
Monterrey, Nuevo León, México Rs Americas A tiempo completo**About RS Group**Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.We provide global access to an unrivalled range of over 750,000 stocked industrial products.Each day our team of experts...
-
It Business Syst Analyst
hace 2 semanas
Monterrey, Nuevo León, México International Automotive Components A tiempo completoIT Business Analyst is a professional who provides ERP solutions to business, interacts with users, regional IT, managers, and Central IT.Focused on customer service provides support and delivers solutions on ERP modules in order to create IT value and achieve company goals.**Skills**- Effective Communication, Analytic and Teamwork.**Requirements**:-...
-
Senior It Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Perficient A tiempo completo**Job Summary**:We are looking for a bright Senior IT Support to provide enterprise level technical support to all our internal costumers with an excellent attitude.**Requirements**:- BS degree in Information Technology, Computer Science or equivalent.- Proven 3+ years working experience in enterprise technical support.- Strong problem-solving skills.-...
-
Business Process Analyst
hace 3 días
Monterrey, Nuevo León, México Celestica A tiempo completoAbout the RoleWe are looking for a Business Process Analyst - IT to work closely with our site business functions to identify and improve business processes through the use of IT solutions. This role involves gathering and documenting business requirements, working with IT teams to develop and deliver solutions, and providing support and user training on...
-
It Customer Experience
hace 3 semanas
Monterrey, Nuevo León, México Neoris A tiempo completoNEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world.We are more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our...
-
Sr. Business Analyst-Sc Transformation
hace 3 semanas
Monterrey, Nuevo León, México Thermo Fisher Scientific A tiempo completoCompany informationGroup/division summaryThe Laboratory Products Group (LPD) delivers the lab equipment and consumables that our customers need to achieve their scientific goals - quickly, reliably, and safely.Our smart lab solutions make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and...
-
It Cyber Defense Specialist
hace 3 semanas
Monterrey, Nuevo León, México Azka It Consulting A tiempo completo**AZKAIT **is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as **IT Cyber Defense Specialist****Essential duties and responsibilities**:- Identify IT Security relevant deviations and enforce necessary measures,- Identification and documentation of recognized...
-
Service Desk Analyst
hace 1 semana
Monterrey, Nuevo León, México Dyopath A tiempo completoPosition: Service Desk Analyst- Work Location: Monterrey, N.L._Shift:Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other.Our core values foster a culture that promotes...
-
IT Support Specialist
hace 2 días
Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completoAt Schneider Electric, we are seeking an IT Support Specialist to join our team. In this role, you will be responsible for providing technical application support for the CRM tool built on Salesforce framework to internal and external users.You will deliver information to improve and enhance customer experience by developing and reviewing knowledge...
-
Payroll Sr. Analyst
hace 7 días
Monterrey, Nuevo León, México Pepsico A tiempo completo**Auto req ID**: 287572BRAre you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment?If so, your future is at PepsiCo.As a world class company, we seek excellence in everything we do.Therefore, we need talented, innovative people who are passionate about what they do.We are currently looking for a...
-
Service Desk Analyst
hace 2 semanas
Monterrey, Nuevo León, México Dyopath A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: 4:00AM to 1:00PM_- Salary: 15K - 16K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations...
-
Service Desk Analyst
hace 2 semanas
Monterrey, Nuevo León, México Dyopath A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L._- Status: Full-time with Benefits_- Shift: Weekends AM + 3 days per week_- Hours per Week: 42.5_- Salary: $17,000 monthly_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT...
-
Senior Financial Systems Analyst Lead
hace 6 días
Monterrey, Nuevo León, México Wabtec A tiempo completoJob DescriptionWe are looking for an experienced IT Finance Systems professional to join our team as a Senior Financial Systems Analyst Lead. In this role, you will lead activities for Finance ERP implementations and major initiatives impacting Finance systems.The ideal candidate will have a proven track record of delivering complex financial system...
-
IT Business Analyst BI Services
hace 1 semana
Monterrey, Nuevo León, México Essity A tiempo completoIT Business Analyst BI Services page is loadedIT Business Analyst BI ServicesApply remote type Hybrid locations Monterrey, Mexico Philadelphia, PA Sahagun, Mexico Santa Fe (Ciudad de México), Mexico Medellin, Colombia time type Full time posted on Posted 3 Days Ago job requisition id Essity250907IT Business Analyst BI ServicesAbout the RoleThe IT Business...
-
It Business Analyst
hace 1 semana
Monterrey, Nuevo León, México Multi-Color Corporation A tiempo completo**Build your Career with an Industry Leader**Multi-Color Corporation is a global supplier of premium label solutions.We excel in delighting our customers with innovative label solutions and excellent customer service.Operating in 30 countries on 6 continents, Multi-Color serves the world's largest manufacturers of products in the following industries: food...